ServiceNow Technical Architect

ServiceNow Technical Architect

Posted 1 day ago by Totaljobs

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£650 Per day
Undetermined
Undetermined
Crawley (RH10)
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Active Directory Artificial Intelligence Automation Cyber Security Cyber Security Policies Enterprise Architecture External Auditing Financial Planning Gap Analysis IT Service Management Management Management Process Release Management ServiceNow Systems Integration

Summary: The ServiceNow Technical Architect is responsible for defining and maintaining a scalable ServiceNow architecture for global environments, leading design workshops, and driving the implementation of various ServiceNow modules. This role involves integrating ServiceNow with enterprise systems, ensuring compliance with regulations, and fostering innovation through advanced technologies. Additionally, the architect will mentor team members and provide support during implementations to enhance user adoption and system maturity.

Key Responsibilities:

  • Define and maintain a scalable, future-ready ServiceNow architecture for global environments.
  • Lead architecture/design workshops, gap analysis, and provide technical governance.
  • Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning.
  • Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems.
  • Establish and enforce platform governance, design standards, and release management processes.
  • Ensure compliance with GDPR, cybersecurity policies, and audit requirements.
  • Drive innovation through AI, predictive intelligence, automation, and low-code/no-code capabilities.
  • Support Lighthouse implementations as scalable models for global rollouts.
  • Collaborate with SIAM, OCM, and IT business units to drive adoption and maturity uplift.
  • Lead design authority forums; mentor developers and administrators.
  • Provide hypercare support, knowledge transfer, and user training during implementations.

Key Skills:

  • Expertise in ServiceNow architecture and module implementation.
  • Strong understanding of ITSM, ITOM, ITAM, HRSD, IRM, and Financial Planning.
  • Experience with system integration and enterprise architecture.
  • Knowledge of GDPR and cybersecurity compliance.
  • Ability to drive innovation using AI and automation technologies.
  • Strong leadership and mentoring skills.
  • Excellent communication and collaboration abilities.

Salary (Rate): £650 per day

City: Crawley

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Your responsibilities:

  • Define and maintain a scalable, future-ready ServiceNow architecture for global environments.
  • Lead architecture/design workshops, gap analysis, and provide technical governance.
  • Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning.
  • Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems.
  • Establish and enforce platform governance, design standards, and release management processes.
  • Ensure compliance with GDPR, cybersecurity policies, and audit requirements.
  • Drive innovation through AI, predictive intelligence, automation, and low-code/no-code capabilities.
  • Support Lighthouse implementations as scalable models for global rollouts.
  • Collaborate with SIAM, OCM, and IT business units to drive adoption and maturity uplift.
  • Lead design authority forums; mentor developers and administrators.
  • Provide hypercare support, knowledge transfer, and user training during implementations.
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