ServiceNow Technical Architect

The Role

ServiceNow Technical Architect is responsible for designing, governing, and delivering scalable, high-quality ServiceNow platform solutions that align with business objectives and enterprise architecture standards.

They act as the technical authority for ServiceNow implementations, ensuring best practices, platform optimization, and long-term maintainability across projects.

Your Profile

Essential skills/experience:

Proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes.

Deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions.

Strong experience defining and implementing CMDB strategy aligned to CSDM, including data model design, lifecycle governance, and operationalization at enterprise scale.

Ability to deliver solution architecture and technical designs strictly aligned to customer-defined platform standards, governance models, and design authority frameworks (HT standards).

Broader platform/solution architecture for all other ServiceNow outcomes

Strong communication, stakeholder management, leadership, documentation, and team collaboration.

Desirable skills/experience:

Expertise in multiple ServiceNow modules: ITSM, ITOM, ITAM, HRSD, IRM, Financial Planning.

Multi-industry enterprise IT operations, cybersecurity, manufacturing, and global service delivery programs.