Key Responsibilities
- Define the target-state ServiceNow data and platform architecture and architectural standards.
- Assess and improve CMDB maturity and CSDM adoption, including CI structures, relationships and service dependencies.
- Define authoritative data sources, data flows, mastering rules, lineage and transformation requirements.
- Establish ServiceNow data governance, ownership, stewardship, RACI, data quality and retention standards.
- Ensure the platform is ready for ITOM, ITAM, IAM, AI Search, Virtual Agents, workflow automation, SPM, BCM and ESM.
- Review ServiceNow licensing and identify current usage, unused capabilities and modernisation requirements.
- Provide architectural guidance to senior stakeholders, platform owners, process owners and governance boards.
Essential Skills
- Strong ServiceNow Solution/Platform Architecture experience.
- Proven CMDB and CSDM transformation experience.
- Strong ServiceNow data architecture and governance experience.
- Experience across ITSM, ITOM, Discovery, Service Mapping, ITAM/HAM/SAM.
- Experience with IntegrationHub, Flow Designer, APIs, ETL and enterprise integrations.
- Strong data architecture skills including data modelling, MDM, data quality, lineage and metadata management.
- Experience integrating ServiceNow with IAM, endpoint management and asset management platforms.
- Public sector or highly regulated environment experience.
- Strong stakeholder and governance experience.
- ServiceNow Certified Technical Architect (CTA) - essential.
Rate:
Not specified
Location:
London
IR35 Status:
Not specified
Remote Status:
Hybrid
Industry:
IT
Seniority Level:
Not Specified