Summary: The ServiceNow Solution Architect plays a crucial role in designing and implementing end-to-end order to delivery flows within ServiceNow, collaborating closely with Business Analysts and process experts. This hands-on position requires the architect to participate in design workshops, transform proposals into implementations, and advocate for best practices in architecture and development. The role also involves designing various ServiceNow implementations, including Order Management and Service Portfolio Management, while ensuring minimal customizations. Strong technical expertise in ServiceNow and excellent communication skills are essential for success in this position.

Key Responsibilities:

• Participate in design workshops and support Business Analysts and developers.
• Transform proposals into concrete implementations to showcase product capabilities and limitations.
• Deliver and partially implement process and feature designs focusing on minimizing customizations.
• Advocate and leverage best practices in architecture, design, and development.
• Design ServiceNow Order Management and Service Portfolio Management implementations.
• Integrate with third-party tools and manage portal customizations.
• Provide hands-on technical expertise and answer product-related questions during implementation activities.

Key Skills:

• 8+ years of hands-on experience with ServiceNow, including 3+ years on Order Management and Service Portfolio Management.
• Excellent knowledge of Order Management, Service Portfolio Management, and Service Catalog setup.
• Experience with integrations using scripted APIs and Integration Hub.
• Strong problem-solving, designing, and prototyping skills.
• Excellent communication skills, with the ability to explain complex topics to non-IT audiences.
• Proactive team player with a supportive attitude.
• Excellent knowledge of ServiceNow Platform features, Workspaces, UI Builder, and Flow Designer.

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT