ServiceNow Service Mapping Specialist - Hybrid - 1day pw onsite (Coventry) - 6 months Initially

ServiceNow Service Mapping Specialist - Hybrid - 1day pw onsite (Coventry) - 6 months Initially

Start Date: ASAP

Duration: 6 months initially

Pay Rate: £372 p/d (PLEASE NOTE: Employer NI is paid for by the client)

Total Daily Earnings: 414 p/d (negotiable) (includes rolled up holiday)

IR35 Status: Inside

Location: Remote/1 day pw onsite in Coventry

Key Responsibilities

• Analyse application architectures, infrastructure dependencies, credentials and access requirements.
• Design and build Service Maps for in-scope application services.
• Configure and modify Service Mapping patterns where required.
• Define and validate relationships between Business Services, Business Applications, Application Services, Technical Services and Infrastructure CIs.
• Work with application teams to validate service dependencies and map accuracy.
• Support testing and remediation of Service Mapping issues.
• Ensure service maps meet agreed acceptance criteria and provide visibility through ServiceNow Dependency Maps and Unified Maps.

Required Experience

• Strong ServiceNow ITOM and Service Mapping experience.
• Experience with ServiceNow Discovery, CMDB and CSDM.
• Knowledge of application dependency mapping and service modelling.
• Experience creating and customising Service Mapping patterns.
• Ability to interpret application and infrastructure architectures and translate them into ServiceNow service maps.

Expected Outcome

Delivery of approved end-to-end service maps that provide clear visibility of relationships between infrastructure, applications and business services, enabling accurate impact analysis and faster issue resolution.