ServiceNow Senior Project Manager - Outside IR35

ServiceNow Senior Project Manager – Service Operations & ServiceNow Transformation (x2 roles) Contract | Outside IR35

We are recruiting for two Senior Project Manager contract roles to support high-profile, enterprise transformation programmes within service operations and ServiceNow-led automation. Both roles sit within the same delivery environment and consultancy, working directly with senior leadership on outcome-driven programmes. While the focus of each role differs, both require experienced Project Managers who are comfortable operating in complex, politically sensitive environments where people, process, and technology intersect.

The roles at a glance

Role 1: Service Operations Integration (Ireland to UK)

You will lead the integration of an Irish service operations organisation into an established UK operating model. The technical ServiceNow consolidation is delivered by an external partner. Your role is everything else: operating model alignment, stakeholder management, governance, and change. This is a people-led integration, requiring cultural sensitivity, strong judgement, and the ability to surface and resolve tension before it becomes a risk. Initial travel to Dublin will be required for relationship building, followed by roughly monthly visits.

Role 2: ServiceNow-Led Service Automation Programme

You will take day-to-day delivery ownership of a large-scale service automation transformation for an enterprise client. ServiceNow sits at the core, alongside observability, monitoring, automation, asset control, and DevOps tooling integration. Delivery is primarily through a sizeable offshore outsourcer operating on a fixed-price model. You will manage them to outcomes while driving internal client dependencies, governance, and decision-making.

What both roles have in common:

• Senior, outcome-owned delivery responsibility
• Direct access to a Programme Director and client leadership
• Complex stakeholder environments with real accountability
• Strong emphasis on governance, delivery discipline, and pragmatism
• Hybrid working with meaningful on-site engagement

What you’ll be doing:

• Owning integrated delivery plans, RAID, governance, and delivery cadence
• Managing senior stakeholders across service operations, infrastructure, and leadership teams
• Driving change narratives so transformation lands positively
• Coordinating and challenging third-party delivery partners
• Identifying and resolving risks, dependencies, and delivery blockers early
• Keeping momentum and decision flow in complex environments

What we’re looking for:

Essential:

• 10+ years’ experience as a Senior Project Manager delivering complex transformation programmes
• Proven experience working in service operations, infrastructure, or enterprise technology environments
• Strong stakeholder management and political awareness
• Experience managing outsourcers and holding them accountable to outcomes

Highly desirable:

• ServiceNow programme delivery experience
• Integration or post-merger experience
• Observability, monitoring, automation, or DevOps tooling exposure
• Financial services or insurance sector background

The practicalities:

• Contract roles
• Outside IR35
• Initial 6-month engagements with a strong likelihood of extension
• Hybrid working across London, Horsham, and Dublin (Ireland travel and expenses covered where applicable)
• Start ASAP

About the consultancy:

You’ll be joining a fast-growing consultancy founded by experienced leaders who have built and scaled successful enterprise delivery businesses. The focus is on service automation, service optimisation, and complex transformation where delivery quality genuinely matters. If you’re a senior Project Manager who enjoys challenging environments, real accountability, and working with experienced delivery leaders, we’d like to speak with you. Apply today!