ServiceNow Project Manager

ServiceNow Project Manager

Posted Today by Infoplus Technologies UK Ltd

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Negotiable
Undetermined
Undetermined
Warwick, Warwickshire, UK
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Agile Methodology Azure DevOps Budgeting Computer Science Configuration Management Databases Datamodel Data Modeling DevOps Information Systems Information Technology Infrastructure Library IT Service Management JIRA Key Performance Indicators (KPIs) Management Microsoft Azure Mobile Application Development Project Management Risk Mitigation Scrum (Software Development) ServiceNow Software as a Service (SaaS) Stakeholder Engagement Stakeholder Management Workflows

Summary: We are seeking a Technical Project Manager with over 8 years of experience, including 2-3 years specifically managing ServiceNow projects. The role involves overseeing the successful delivery of ServiceNow implementations across various modules while ensuring stakeholder satisfaction and adherence to project timelines and budgets. The ideal candidate will possess a strong understanding of ServiceNow's architecture and project management methodologies. This position is based in Warwick/Wokingham, requiring in-office presence three days a week.

Key Responsibilities:

  • Lead end-to-end project execution for ServiceNow implementations, enhancements, and platform upgrades.
  • Collaborate with business and technical stakeholders to define project goals, deliverables, timelines, and dependencies.
  • Create and manage project plans, schedules, budgets, and risk mitigation strategies.
  • Coordinate with developers, architects, business analysts, and QA teams to ensure timely and high-quality delivery.
  • Serve as the main point of contact between IT, business teams, and third-party ServiceNow partners or vendors.
  • Manage Agile or hybrid project delivery, using tools like JIRA, Azure DevOps, or ServiceNow Agile.
  • Drive regular status meetings, provide executive updates, and ensure documentation and reporting are current.
  • Monitor project KPIs, including scope, timeline, budget, quality, and stakeholder satisfaction.
  • Ensure alignment with platform governance, architecture standards, and CSDM or CMDB frameworks.

Key Skills:

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
  • 8+ years of IT experience, with 2-3+ years in ServiceNow project management roles.
  • Strong understanding of ServiceNow platform capabilities, including workflows, CMDB, integration, and module configurations.
  • Familiarity with ITIL and CSDM frameworks.
  • Experience delivering projects in an Agile, Scrum, or hybrid methodology.
  • Excellent communication, stakeholder engagement, and conflict resolution skills.
  • Ability to manage multiple concurrent projects and priorities in a fast-paced environment.

Salary (Rate): undetermined

City: Warwick

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Experience: 8+ years (with at least 2-3 years managing ServiceNow projects)
Warwick/Wokingham - 3 Days a Week.

Mandatory Skills: ServiceNow - SaaS

Experience: 8-10 Years

Job Summary:
We are looking for a Technical Project Manager (TPM) with hands-on experience managing ServiceNow projects across multiple modules such as ITSM, ITOM, HRSD, SecOps, or custom app development. The ideal candidate will combine project management discipline with a solid understanding of ServiceNow's architecture, data model, and delivery methodology. You will be responsible for ensuring successful delivery of projects within scope, time, and budget while maintaining platform integrity and stakeholder satisfaction.

Key Responsibilities:
Lead end-to-end project execution for ServiceNow implementations, enhancements, and platform upgrades.
Collaborate with business and technical stakeholders to define project goals, deliverables, timelines, and dependencies.
Create and manage project plans, schedules, budgets, and risk mitigation strategies.
Coordinate with developers, architects, business analysts, and QA teams to ensure timely and high-quality delivery.
Serve as the main point of contact between IT, business teams, and third-party ServiceNow partners or vendors.
Manage Agile or hybrid project delivery, using tools like JIRA, Azure DevOps, or ServiceNow Agile.
Drive regular status meetings, provide executive updates, and ensure documentation and reporting are current.
Monitor project KPIs, including scope, timeline, budget, quality, and stakeholder satisfaction.
Ensure alignment with platform governance, architecture standards, and CSDM or CMDB frameworks.

Required Skills & Qualifications:
Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
8+ years of IT experience, with 2-3+ years in ServiceNow project management roles.
Strong understanding of ServiceNow platform capabilities, including workflows, CMDB, integration, and module configurations.
Familiarity with ITIL and CSDM frameworks.
Experience delivering projects in an Agile, Scrum, or hybrid methodology.
Excellent communication, stakeholder engagement, and conflict resolution skills.
Ability to manage multiple concurrent projects and priorities in a fast-paced environment.

Preferred Certifications:
ServiceNow Certified System Administrator (CSA)
ServiceNow Implementation Specialist (any module)
PMP or PRINCE2 Certification
ITIL v3/v4 Foundation
Agile Scrum Master or Safe Agilist

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