ServiceNow Project Manager

Summary: The ServiceNow Project Manager role involves leading the delivery of ServiceNow transformation projects on a 3-month contract basis. The position requires managing project plans, coordinating cross-functional teams, and ensuring successful adoption of ServiceNow modules. This role is based in London and operates in a hybrid working arrangement, with a focus on ITSM, FSM, and CSM within the telecommunications sector.

Key Responsibilities:

• Lead the delivery of ServiceNow transformation projects from initiation through to deployment.
• Manage project plans, timelines, budgets, risks, dependencies and governance activities.
• Coordinate cross-functional teams including technical consultants, architects, business analysts and third-party vendors.
• Act as the primary point of contact for senior stakeholders and programme leadership.
• Facilitate workshops, steering committees and project status meetings.
• Drive successful adoption of ServiceNow modules, including:
  • IT Service Management (ITSM)
  • Field Service Management (FSM)
  • Customer Service Management (CSM)
• Ensure projects align with business requirements and operational objectives.
• Monitor project performance and provide regular reporting on progress, risks and mitigations.
• Support change management and transformation initiatives across the organisation.
• Ensure governance and delivery standards are maintained throughout the project lifecycle.

Key Skills:

• Demonstrable experience within ServiceNow-specific projects/programmes.

Salary (Rate): £405 per day

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: Mid-Level

Industry: IT