ServiceNow Product Manager
Posted 1 day ago by Focus on SAP
Negotiable
Undetermined
Hybrid
West Yorkshire, England, United Kingdom
Summary: The ServiceNow Product Manager role is a contract position focused on defining and driving the vision, strategy, and roadmap for ServiceNow platform initiatives within a large-scale transformation program. The successful candidate will collaborate with business stakeholders and delivery teams to ensure alignment with organizational priorities and deliver value-driven outcomes. This position requires strong experience in ServiceNow environments and a solid understanding of Agile methodologies. The role is based in West Yorkshire, UK, and is hybrid in nature.
Key Responsibilities:
- Own the end-to-end product strategy and roadmap for ServiceNow capabilities
- Define and prioritise features and enablers based on business value
- Collaborate with Business Owners, Architects, and delivery leadership
- Participate in Agile events including: PI Planning, System Demos, Inspect & Adapt sessions
- Track product success using: KPIs, OKRs, Flow metrics
- Ensure alignment between platform roadmap and business objectives
- Drive innovation and continuous improvement, evaluating new ServiceNow releases and capabilities
- Partner with Enterprise Architecture, Security, and Compliance teams
- Contribute to investment planning and capacity allocation
- Support delivery teams in translating business needs into actionable requirements
Key Skills:
- Strong experience as a Product Manager within ServiceNow environments
- Good functional knowledge across key modules such as: ITSM, HRSD, ITOM, CSM
- Proven ability to: Define product vision and roadmap, Manage and prioritise backlogs, Deliver value-driven outcomes
- Strong understanding of Agile / Scrum / SAFe methodologies
- Ability to translate business requirements into user stories and acceptance criteria
- Strong stakeholder management, negotiation, and communication skills
- Data-driven decision-making and problem-solving capabilities
- Experience working with cross-functional teams (developers, architects, QA)
Salary (Rate): undetermined
City: West Yorkshire
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Position: ServiceNow Product Manager
Employment Type: Contract
Start: ASAP (April/May 2026)
Duration: 6 Months
Location: West Yorkshire, UK (Hybrid)
Language(s): English
Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.
Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership.
Role – We are seeking an experienced ServiceNow Product Manager to define and drive the vision, strategy, and roadmap for ServiceNow platform initiatives within a large-scale transformation programme. This role will work closely with business stakeholders, architects, and delivery teams to ensure value-driven outcomes, aligning platform capabilities with organisational priorities.
Key Responsibilities:
- Own the end-to-end product strategy and roadmap for ServiceNow capabilities
- Define and prioritise features and enablers based on business value
- Collaborate with Business Owners, Architects, and delivery leadership
- Participate in Agile events including: PI Planning, System Demos, Inspect & Adapt sessions
- Track product success using: KPIs, OKRs, Flow metrics
- Ensure alignment between platform roadmap and business objectives
- Drive innovation and continuous improvement, evaluating new ServiceNow releases and capabilities
- Partner with Enterprise Architecture, Security, and Compliance teams
- Contribute to investment planning and capacity allocation
- Support delivery teams in translating business needs into actionable requirements
Key Skills:
- Strong experience as a Product Manager within ServiceNow environments
- Good functional knowledge across key modules such as: ITSM, HRSD, ITOM, CSM
- Proven ability to: Define product vision and roadmap, Manage and prioritise backlogs, Deliver value-driven outcomes
- Strong understanding of Agile / Scrum / SAFe methodologies
- Ability to translate business requirements into user stories and acceptance criteria
- Strong stakeholder management, negotiation, and communication skills
- Data-driven decision-making and problem-solving capabilities
- Experience working with cross-functional teams (developers, architects, QA)
If you are interested or would like to know more, please email jonathan.la@focusonsap.org with your CV and availability to speak. Applicants must be a UK resident and holds a valid right to work status.