ServiceNow Platform Owner

The Role

As Platform Owner, you will be the senior accountable lead for how ServiceNow is used, governed and continuously evolved across the EMEA organisation.

You will set direction, shape investment priorities, manage vendor and partner relationships, and ensure the platform delivers measurable business value.

Technical delivery and architectural governance are delegated to a Platform Architect and engineering team, your focus is strategy, stakeholder leadership and outcomes.

Key Responsibilities

• Own and maintain the long-term ServiceNow platform vision, product strategy and capability roadmap aligned to EMEA business priorities
• Act as an Engineering Manager, leading, managing and developing the ServiceNow development and operations team day-to-day, ensuring strong delivery practices, team performance and a healthy engineering culture
• Build internal capability, play an active role in growing the team's skills and knowledge so the organisation can continuously evolve and self-sustain the platform over time, reducing dependency on external partners
• Lead the operating model, governance forums, demand intake, prioritisation, decision rights and escalation management
• Drive platform value realisation through investment oversight, ROI tracking, benefits management and adoption outcomes
• Provide full financial ownership including budget management, licence optimisation and commercial input to supplier negotiations
• Manage platform risk across stability, technical debt, security, compliance and vendor delivery
• Partner with senior business leaders, Finance, Procurement, architecture and transformation teams to translate demand into prioritised outcomes
• Oversee platform health, upgrade readiness and continuous improvement initiatives

What We're Looking For

• Proven experience in enterprise platform ownership, product strategy or technology-enabled transformation leadership
• Engineering management experience, a track record of directly leading development and operations teams, setting standards, managing performance and fostering a culture of continuous improvement
• A genuine commitment to building internal capability, experience designing and implementing knowledge transfer, upskilling and team development programmes that reduce reliance on third parties and keep platforms evolving from within
• Strong working knowledge of ServiceNow capabilities, ITSM, ITOM, CMDB, CSM, workflow automation and integration concepts
• Commercial acumen, experience with licence strategy, business case management, vendor governance and cost transparency
• Exceptional stakeholder management and communication skills, able to engage confidently at C-suite and governance forum level
• Experience leading in multi-country or EMEA-scope environments is highly desirable
• ITIL v4, Certified Platform/Product Owner or equivalent qualifications are a plus