ServiceNow Platform Lead

This job is with Taylor Wessing, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The opportunity for you

Join a leading global law firm where technology drives innovation and client success. At Taylor Wessing, we never settle for average. We're creative thinkers, problem solvers, and continuous learners who excel at what we do. As a ServiceNow Platform Lead, you'll play a pivotal role in shaping our IT services, ensuring seamless integration and adoption of ServiceNow solutions across the firm. This is your opportunity to lead platform upgrades, develop customised solutions, and collaborate with cross-functional teams to deliver exceptional technology experiences for our people and clients. This is an inital 12 month fixed term contract.

Key responsibilities

• Manage Upgrades: Plan, coordinate, and execute ServiceNow platform upgrades with minimal disruption.
• Incident & Request Management: Resolve platform incidents and service requests in line with SLAs.
• Development & Customisation: Design and implement custom applications, workflows, and integrations within ServiceNow.
• System Administration: Maintain platform stability, security, and performance through proactive monitoring and troubleshooting.
• Customer Focus: Translate business requirements into effective ServiceNow solutions that deliver measurable benefits.
• Collaboration: Work closely with IT and business stakeholders to ensure seamless integration and adoption.
• Onboarding & Training: Support new teams joining the platform with training and guidance.
• Documentation: Maintain clear and comprehensive records of configurations and processes.
• Continuous Improvement: Stay ahead of ServiceNow trends and identify opportunities for automation and optimisation.

Knowledge, Skills And Experience

Experience: Minimum 3 years in a ServiceNow Platform Lead or similar role.

Technical Skills: Proficiency in JavaScript, HTML, CSS, and strong knowledge of ServiceNow modules (ITSM, WSD, HRSD, ITOM, CMDB).

Certifications: ServiceNow Certified System Administrator and/or Application Developer preferred.

Problem-Solving: Strong analytical skills with the ability to troubleshoot complex issues.

Communication: Excellent verbal and written skills with a collaborative mindset.

Customer Orientation: Ability to understand business needs and deliver value-driven solutions.

Education: Degree in Computer Science, IT, or related field is beneficial.

Benefits

Here are a select few benefits that Taylor Wessing offer; Hybrid working (Offering the opportunity to work remotely, while maintaining a social boundary by working from our award-winning offices for 3 days a week). Holiday (Our basic annual holiday entitlement starts at 25 days, with a further discretionary day of paid leave in December. You may also purchase up to five extra days each year (pro rata). Enhanced Maternity and Paternity leave (After one-year service, you are entitled to up to 26 weeks leave full pay if you or your partner give birth or adopt a child). Along with these there are many more benefits we offer, with the addition of a comprehensive flexible benefits package available.

Our culture

Nurturing a diverse, inclusive culture allows all of our talent to flourish, sparks creativity and powers innovation. We continue to build a team that exemplifies inclusivity and reflects the firm's core values: creative, excellence, integrity, responsible, respect and team. We value and celebrate the differences in who we are, what we have experienced and how we think, so all candidates will be treated fairly regardless of age, caring responsibilities, disability, gender identity, marital status, neurodiversity, pregnancy, race, religion or belief, sex, sexual orientation and socio-economic background.

Taylor Wessing

Taylor Wessing is a global law firm that serves the world's most innovative people and businesses. Deeply embedded within our sectors, we work closely together with our clients to crack complex problems, enabling ideas and aspirations to thrive. Together we challenge expectation and create extraordinary results. By shaping the conversation in our sectors, we enable our clients to unlock growth, protect innovation and accelerate ambition. With 1250+ lawyers, 350+ partners, 26 offices and 16 jurisdictions we are looking to expand our IT Services team, with the addition of a ServiceNow Platform Lead.

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