Servicenow Platform Admin/ Developer

Servicenow Platform Admin/ Developer

Posted Today by MPower Plus

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Negotiable
Undetermined
Hybrid
Warwick, England, United Kingdom
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Agile Methodology Automation Cascading Style Sheets (CSS) Configuration Management Databases Data Integrity Generic Programming Information Technology Infrastructure Library IT Service Management JavaScript (Programming Language) Knowledge Base Management Performance Tuning Process Management Project Management Scripting Service Catalog ServiceNow Software Development Stakeholder Management Technical Documentation User Interface Workflows

Summary: The role of ServiceNow Platform Administrator/Developer involves hands-on administration and development of the ServiceNow platform, requiring strong knowledge of its core modules and proficiency in relevant programming languages. The position is hybrid based in Warwick, UK, and focuses on customizing the platform, managing integrations, and ensuring compliance with ITIL best practices. The candidate will also provide consulting services and support agile development methodologies while maintaining technical documentation and user training.

Key Responsibilities:

  • Monitor platform health and performance; apply patches and upgrades.
  • Troubleshoot and resolve platform-related issues, escalating to ServiceNow support when necessary.
  • Ensure compliance with organisational standards and security policies.
  • Configure ServiceNow modules (Incident, Problem, Change, Service Catalog).
  • Develop workflows, forms, and scripts to automate processes.
  • Manage notifications, UI pages, and dashboards.
  • Create and manage user roles, groups, and ACLs.
  • Maintain CMDB health and data integrity.
  • Implement ITIL best practices for service management.
  • Analyse current processes and propose automation opportunities.
  • Support agile development and iterative enhancements.
  • Maintain technical documentation and knowledge base.
  • Provide training and guidance to end-users and stakeholders.

Key Skills:

  • Hands-on ServiceNow administration and development experience.
  • Strong knowledge of ServiceNow Core and Platform modules.
  • Proficiency in HTML, CSS, JavaScript, and scripting for ServiceNow customization.
  • Experience with Agile/SCRUM project management methodologies.
  • Experience with workflow design, integrations, and performance tuning.
  • Certifications such as ServiceNow System Administrator and ITIL Foundation are highly desirable.
  • Exposure to incident/problem/change management and service catalog development.
  • Background in troubleshooting and optimizing workflows and scripts.
  • Strong process management & project management skills.

Salary (Rate): undetermined

City: Warwick

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Role: ServiceNow platform administrator / developer

Location: Warwick, UK(Hybrid)

Contract : 6+ Months contract

Must Have Hands-on ServiceNow administration and development experience.

Strong knowledge of ServiceNow Core and Platform modules.

Proficiency in HTML, CSS, JavaScript, and scripting for ServiceNow customisation.

Experience with Agile/SCRUM project management methodologies

Experience with workflow design, integrations, and performance tuning.

Certifications such as ServiceNow System Administrator and ITIL Foundation are highly desirable.

Exposure to incident/problem/change management and service catalog development.

Background in troubleshooting and optimising workflows and scripts

Gather requirements, design, develop, and maintain application integration with any third-party applications

Provides external client-facing consulting services within a technology-focused practice

Design, develop, and maintain custom code for all ServiceNow modules

Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change)

Hands on experience on modules like ITSM, ITOM, TPRM, Service Portal and Scoped applications

Strong process management & project management skills.

Primary Responsibilities include:

  • Monitor platform health and performance; apply patches and upgrades.
  • Troubleshoot and resolve platform-related issues, escalating to ServiceNow support when necessary.
  • Ensure compliance with organisational standards and security policies.
  • Configure ServiceNow modules (Incident, Problem, Change, Service Catalog).
  • Develop workflows, forms, and scripts to automate processes.
  • Manage notifications, UI pages, and dashboards
  • Create and manage user roles, groups, and ACLs.
  • Maintain CMDB health and data integrity.
  • Implement ITIL best practices for service management.
  • Analyse current processes and propose automation opportunities.
  • Support agile development and iterative enhancements.
  • Maintain technical documentation and knowledge base.
  • Provide training and guidance to end-users and stakeholders.
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