ServiceNow Opportunities with HCL (FULLTIME) Candidate Details Required

Job Description

We are seeking experienced ServiceNow professionals across multiple specializations, including ITSM, ITOM, CMDB, HRSD, Strategic Portfolio Management (SPM), Hardware Asset Management (HAM Pro), Software Asset Management (SAM), and ServiceNow Architecture.

The ideal candidates will have hands-on experience in ServiceNow development, configuration, implementation, integrations, platform administration, solution design, and enterprise-level delivery. Candidates with expertise in one or more of the following ServiceNow modules and technologies are encouraged to apply.

Key Responsibilities

• Design, develop, configure, customize, and support ServiceNow applications and enterprise solutions.
• Implement and support ITSM processes, including Incident, Problem, Change, Request, Knowledge Management, Service Catalog, and CMDB.
• Develop and maintain ServiceNow solutions using JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, workflows, and automation tools.
• Implement and support ITOM solutions, including Discovery, Service Mapping, MID Server, CMDB governance, Identification and Reconciliation Engine (IRE), and CSDM alignment.
• Design and implement HR Service Delivery (HRSD) solutions, including HR Services, Lifecycle Events, Employee Journeys, Employee Center, HR Agent Workspace, Virtual Agent, Case Management, and integrations with Workday or SuccessFactors.
• Configure and customize Strategic Portfolio Management (SPM) solutions, including Demand Management, Project Portfolio Management, Resource Management, Timecards, Financial Management, and Strategic Planning Workspace.
• Implement and manage Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro), including asset lifecycle management, inventory, procurement, software licensing, compliance, reconciliation, audits, renewals, and cost optimization.
• Develop and support REST/SOAP integrations, IntegrationHub, MID Server connectivity, data migration, and integrations with enterprise, cloud, HR, asset management, and procurement systems.
• Contribute to solution architecture, technical design reviews, platform governance, security, performance optimization, development standards, and technical debt reduction, where applicable.
• Collaborate with business stakeholders, architects, developers, and cross-functional teams to deliver scalable, secure, and high-quality solutions.
• Participate in Agile/Scrum ceremonies, technical documentation, testing, deployment, troubleshooting, and ongoing platform support.

Required Qualifications

• 3–15 years of overall IT experience, with relevant ServiceNow experience based on the position.
• Hands-on experience in one or more ServiceNow modules, such as ITSM, ITOM, CMDB, HRSD, SPM, HAM Pro, or SAM Pro.
• Strong knowledge of ServiceNow configuration, development, scripting, workflows, integrations, and platform capabilities relevant to the candidate's specialization.
• Experience with JavaScript, Flow Designer, Business Rules, REST/SOAP APIs, and enterprise system integrations, as applicable.
• Strong analytical, problem-solving, communication, and collaboration skills.
• Experience delivering ServiceNow implementations, enhancements, migrations, or production support.

Additional Requirements for Specialized Roles

• ServiceNow Architect: Enterprise architecture, technical leadership, platform governance, security, scalability, and performance optimization.
• CMDB / ITOM Developer: Discovery, Service Mapping, MID Server, IRE, CSDM, CMDB data quality, and cloud integrations.
• HRSD Developer: HR workflows, Employee Center, lifecycle events, case management, and Workday/SuccessFactors integrations.
• SPM Developer / Technical Consultant: Portfolio, demand, project, resource, and financial management.
• HAM Pro Senior Consultant / Technical Lead: 7+ years of overall IT experience, including 5+ years in ServiceNow and 3+ years in IT Asset Management; implementation leadership and enterprise asset integrations.
• SAM Specialist: Software licensing, Effective License Position (ELP), compliance, audit readiness, and tools such as ServiceNow SAM Pro, Flexera, or Snow License Manager.

Preferred Locations

Frisco, TX | Morrisville, NC | Melbourne, FL

Remote, hybrid, or onsite arrangements will depend on the specific position.

Employment Eligibility

Full-time candidates only. Candidates must meet the client's applicable US work authorization and employment eligibility requirements. Visa sponsorship or specific visa categories will be subject to the client's hiring policy.