Summary: The ServiceNow Junior Platform Engineer role at Justice Digital involves supporting the maintenance and development of the ServiceNow ITSM platform. The position requires a blend of technical skills and a willingness to learn, with responsibilities including system administration, development support, and user assistance. The role offers a hybrid working model and opportunities for professional growth within a collaborative team environment. Candidates must hold relevant certifications and demonstrate strong communication skills.

Key Responsibilities:

• Assist with platform maintenance, including updates, patching, and ensuring smooth day-to-day operations.
• Collaborate with senior developers to build and customise functionalities, including workflows, business rules, and UI policies.
• Create and promote update sets, ensuring proper version control and smooth release processes.
• Apply release runbooks to UAT and pre-production environments, supporting smooth deployment processes.
• Perform Configuration Item (CI) uploads and manage relationships within the CMDB, ensuring data accuracy and integrity.
• Provide support in managing ServiceNow incidents and service requests, resolving issues related to the platform and user requests.
• Play an active role in regression testing and supporting platform upgrades to ensure continuity and performance.
• Complete security-related platform changes in line with internal policies and governance.
• Assist with user administration, including access controls, permissions, and role assignments, ensuring proper governance.
• Work closely with cross-functional teams, including business analysts and developers, to implement new features and fix existing issues.
• Help document development and administrative processes, supporting knowledge sharing within the team.
• Stay updated on ServiceNow platform changes and new functionalities, continuously growing your technical skills.

Key Skills:

• ServiceNow System Admin Certification (CSA)
• ITIL V4 Certification
• Strong Communication Skills
• Good Knowledge of the ServiceNow Platform, ITSM in particular
• Willingness to be assessed against the requirements for SC clearance

Salary (Rate): 35678

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT