ServiceNow ITSM Change - BA

Summary: The role involves delivering analysis and artefacts that support the Service Management Target Operating Model (TOM) while providing Business Analyst support to the ServiceNow delivery team in an agile project environment. The position requires a strong background in Service Management and hands-on experience with ServiceNow and Azure DevOps. Effective communication and stakeholder management skills are essential for success in this role. The focus is on continuous improvement within IT Service Delivery environments.

Key Responsibilities:

• Deliver agreed analysis and artefacts contributing to Service Management TOM.
• Provide BA support to the ServiceNow delivery team as part of continuous agile project delivery.

Key Skills:

• Strong background in Service Management Target Operating Model (TOM).
• Hands-on experience with ServiceNow and Azure DevOps (creating user stories, backlog management, and validation).
• Proven ability to document business processes, analyse requirements, and perform impact assessments.
• Experience supporting Service Management transformation or ITSM process improvement programmes.
• Excellent communication, stakeholder management, and workshop facilitation skills.
• Strong analytical and problem-solving capabilities with a structured approach.
• Understanding of risk management, governance, and change management within IT Service Delivery environments.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

The scope of this role is to deliver agreed analysis and artefacts that contribute to Service Management TOM and to provide the ServiceNow delivery team with BA support as part of continuous agile project delivery;

Key Skills & Experience:

• Strong background in Service Management Target Operating Model (TOM).
• Hands-on experience with ServiceNow and Azure DevOps (creating user stories, backlog management, and validation).
• Proven ability to document business processes, analyse requirements, and perform impact assessments.
• Experience supporting Service Management transformation or ITSM process improvement programmes.
• Excellent communication, stakeholder management, and workshop facilitation skills.
• Strong analytical and problem-solving capabilities with a structured approach.
• Understanding of risk management, governance, and change management within IT Service Delivery environments.