ServiceNow ITSM Business Analyst - Bracknell
Posted 1 week ago by Totaljobs
£600 Per day
Inside
Onsite
Bracknell (RG12)
Summary: The ServiceNow ITSM Business Analyst role in Bracknell involves supporting a strategic ITSM transformation initiative, specifically the migration to a dedicated EU-region ServiceNow instance. The position requires a skilled Business Analyst with experience in IT transformation projects and a strong understanding of ITSM processes. The role demands effective communication and stakeholder management, acting as a bridge between European business stakeholders and North American delivery teams. The position is onsite three days a week and classified as inside IR35.
Key Responsibilities:
- Support ITSM transformation initiatives focusing on ServiceNow migration.
- Translate business needs into structured functional and technical requirements.
- Facilitate workshops and drive alignment across multiple teams.
- Ensure clear understanding of functional requirements between stakeholders and delivery teams.
- Manage stakeholder relationships and communication effectively.
- Analyze complex information and produce clear deliverables.
Key Skills:
- Proven experience as a Business Analyst in IT transformation projects.
- Strong knowledge of ServiceNow with hands-on experience in ITSM modules.
- Solid understanding of ITSM processes including Incident, Request, Change, and Problem Management.
- Experience in ITSM migration or implementation projects.
- Ability to work in distributed/global delivery models.
- Strong stakeholder management and communication skills.
- Analytical mindset with the ability to structure complex information.
Salary (Rate): £600 per day
City: Bracknell
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
ServiceNow ITSM Business Analyst - Bracknell, Berkshire - onsite 3 days a week
£550-£600 per day inside IR35 via Umbrella company
Experienced Business Analyst to support a strategic ITSM transformation initiative, focusing on the migration from a shared ServiceNow environment to a dedicated EU-region ServiceNow instance.
Key skills & experience
- Proven experience as a Business Analyst in IT transformation projects, preferably within enterprise environments
- Strong knowledge of ServiceNow, with hands-on experience in ITSM modules
- Solid understanding of ITSM processes: Incident Management
- Request Management
- Change Management
- Problem Management
- CMDB / ITOM concepts
- Experience in ITSM migration or implementation projects (strong asset)
- Ability to translate business needs into structured functional and technical requirements
- Experience working in distributed/global delivery models (EU ? North America collaboration is a key aspect)
- Strong stakeholder management and communication skills
- Experience facilitating workshops and driving alignment across multiple teams
- Analytical mindset with ability to structure complex information into clear deliverables
The Business Analyst will act as a critical bridge between European business stakeholders and the North American delivery teams, ensuring that functional requirements are clearly understood, structured, and translated into actionable technical specifications.
ServiceNow ITSM Business Analyst - Bracknell, Berkshire - onsite 3 days a week