ServiceNow ITSM Business Analyst - Bracknell, Berkshire
Posted 5 days ago by MAPP Ltd.
£600 Per day
Inside
Onsite
Bracknell Berkshire, UK
Summary: Experienced Business Analyst needed to support a strategic ITSM transformation initiative, focusing on migrating from a shared ServiceNow environment to a dedicated EU-region ServiceNow instance. The role requires strong knowledge of ServiceNow and ITSM processes, along with excellent stakeholder management skills. The position is office-based three days a week in Bracknell, Berkshire, and classified as inside IR35.
Key Responsibilities:
- Support the ITSM transformation initiative and migration to a dedicated ServiceNow instance.
- Act as a bridge between European business stakeholders and North American delivery teams.
- Translate business needs into structured functional and technical requirements.
- Facilitate workshops and drive alignment across multiple teams.
- Ensure functional requirements are clearly understood and translated into actionable technical specifications.
Key Skills:
- Proven experience as a Business Analyst in IT transformation projects, preferably within enterprise environments.
- Strong knowledge of ServiceNow, with hands-on experience in ITSM modules.
- Solid understanding of ITSM processes including Incident Management, Request Management, Change Management, Problem Management, and CMDB/ITOM concepts.
- Experience in ITSM migration or implementation projects.
- Ability to translate business needs into structured functional and technical requirements.
- Experience working in distributed/global delivery models.
- Strong stakeholder management and communication skills.
- Experience facilitating workshops and driving alignment across multiple teams.
- Analytical mindset with the ability to structure complex information into clear deliverables.
Salary (Rate): £600 daily
City: Bracknell
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
ServiceNow ITSM Business Analyst - Bracknell, Berkshire - office based 3 days a week
£550-£600 per day inside IR35 via Umbrella company
Experienced Business Analyst to support a strategic ITSM transformation initiative, focusing on the migration from a shared ServiceNow environment to a dedicated EU-region ServiceNow instance.
Key skills & experience
- Proven experience as a Business Analyst in IT transformation projects, preferably within enterprise environments
- Strong knowledge of ServiceNow, with hands-on experience in ITSM modules
- Solid understanding of ITSM processes:
- Incident Management
- Request Management
- Change Management
- Problem Management
- CMDB/ITOM concepts
- Experience in ITSM migration or implementation projects (strong asset)
- Ability to translate business needs into structured functional and technical requirements
- Experience working in distributed/global delivery models (EU ? North America collaboration is a key aspect)
- Strong stakeholder management and communication skills
- Experience facilitating workshops and driving alignment across multiple teams
- Analytical mindset with ability to structure complex information into clear deliverables
The Business Analyst will act as a critical bridge between European business stakeholders and the North American delivery teams, ensuring that functional requirements are clearly understood, structured, and translated into actionable technical specifications.
ServiceNow ITSM Business Analyst - Bracknell, Berkshire - office based 3 days a week
