ServiceNow ITOM BA
Posted 1 week ago by 1748935644
£525 Per day
Inside
Hybrid
City Of Manchester
Summary: The ServiceNow ITOM Business Analyst role involves collaborating with stakeholders to gather and document business requirements for ServiceNow implementations within a financial services context. The position requires strong analytical skills and effective communication to ensure successful project management and stakeholder engagement. The role is contract-based, with a focus on delivering efficient processes and documentation. The position is hybrid, allowing for a mix of on-site and remote work.
Key Responsibilities:
- Requirements Gathering: Work closely with stakeholders to gather and document business requirements for ServiceNow implementations.
- Process Analysis: Conduct organizational studies and evaluations, design systems and procedures, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively.
- Development: Collaborate with Architects and Developers to ensure consistent development and reporting according to business requirements and ServiceNow best practice.
- Stakeholder Management: Foster effective communication and collaboration across different functions. Engage with stakeholders to ensure effective and efficient implementation of projects. Support and ownership of appropriate communications plans.
- Project Management: Support management and development of the implementation roadmap(s), ensuring teams remain focused on the agreed outcomes and change timetable. Input to and project work plans and revise as appropriate to meet changing needs and requirements.
- Testing and Validation: Perform business requirements gathering, data validation, and data mapping review. Assist in testing user stories, refining requirements.
- Reporting and Documentation: Create reports and dashboards to monitor project progress and performance. Ensure project documents are complete, current, and appropriately stored.
Key Skills:
- Experience in ServiceNow BA role or project management/product ownership.
- Knowledge and experience in more than one of ITSM, ITOM, and ITAM and Service Catalogue capabilities would put candidate in strong position.
- Excellent communication and stakeholder management skills.
- Excellent English language proficiency.
- Strong client-facing and consulting skills.
- Strong analytical and problem-solving abilities.
- Basic understanding and experience in tools like Jira, Confluence, Mindmap, and Visio.
- Basic knowledge of SQL and strong ability to analyze data using Excel.
Salary (Rate): £525 per day
City: Cheshire
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Job Title: ServiceNow ITOM Business Analyst
Location: Cheshire/Hybrid
Salary/Rate: Up to £525 per day INSIDE IR35
Start Date: 16/06/2025
Job Type: Contract
Company Introduction
We have an exciting opportunity now available with one of our sector-leading financial services clients! They are currently looking for a skilled ServiceNow Business Analyst to join their team for a contract until the end of the year.
Job Responsibilities/Objectives
- Requirements Gathering: Work closely with stakeholders to gather and document business requirements for ServiceNow implementations.
- Process Analysis: Conduct organizational studies and evaluations, design systems and procedures, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively.
- Development: Collaborate with Architects and Developers to ensure consistent development and reporting according to business requirements and ServiceNow best practice
- Stakeholder Management: Foster effective communication and collaboration across different functions. Engage with stakeholders to ensure effective and efficient implementation of projects. Support and ownership of appropriate communications plans
- Project Management: Support management and development of the implementation roadmap(s), ensuring teams remain focused on the agreed outcomes and change timetable. Input to and project work plans and revise as appropriate to meet changing needs and requirements.
- Testing and Validation: Perform business requirements gathering, data validation, and data mapping review. Assist in testing user stories, refining requirements.
- Reporting and Documentation: Create reports and dashboards to monitor project progress and performance. Ensure project documents are complete, current, and appropriately stored.
Required Skills/Experience
The ideal candidate will have the following:
- Experience in ServiceNow BA role or project management/product ownership.
- Knowledge and experience in more than one of ITSM, ITOM, and ITAM and Service Catalogue capabilities would put candidate in strong position.
- Excellent communication and stakeholder management skills.
- Excellent English language proficiency
- Strong client-facing and consulting skills.
- Strong analytical and problem-solving abilities.
- Basic understanding and experience in tools like Jira, Confluence, Mindmap, and Visio.
- Basic knowledge of SQL and strong ability to analyze data using Excel.
Desirable Skills/Experience
Although not essential, the following skills are desired by the client:
- ITIL / CoBIT
- ServiceNow Foundations (CSA) certifications aligned to ITSM, ITOM, ITAM etc or other relevant certifications are a plus.
If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.
Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.