ServiceNow ITOM Architect
Posted 3 days ago by KBC Technologies Group
Negotiable
Undetermined
Undetermined
Reading, England, United Kingdom
Summary: The role of ServiceNow ITOM Event Management Architect involves designing, implementing, and optimizing ServiceNow SaaS-based ITOM Event Management solutions. The candidate will serve as a technical subject matter expert, translating business requirements into scalable enterprise solutions while ensuring adherence to best practices in architecture and governance. This position requires strong integration capabilities and a deep understanding of ITIL processes.
Key Responsibilities:
- Lead the architecture, configuration, and deployment of ServiceNow ITOM Event Management.
- Integrate ServiceNow with monitoring tools such as SolarWinds, Splunk, and AppDynamics using SNMP traps, REST/SOAP APIs, webhooks, and MID Server.
- Develop and maintain event rules, alert correlation, deduplication and suppression logic, and operational intelligence signals.
- Design and optimize event console dashboards, service health dashboards, and impact maps.
- Ensure CMDB integrity and alignment with CSDM standards.
- Manage Discovery scheduling (including cloud Discovery) and assess network impact.
- Provide technical leadership across multi-tier, multi-tenant implementations.
- Translate functional and technical requirements into architectural diagrams, technical specifications, configuration documentation, and implementation work packages.
- Troubleshoot production and test issues, perform root cause analysis, and implement resolutions.
- Collaborate with executives, SMEs, and business stakeholders on solution assessments and roadmap planning.
- Provide post-implementation support and continuously optimize event management processes.
Key Skills:
- Strong hands-on experience implementing ServiceNow SaaS solutions, specifically ITOM/Event Management.
- Expertise in event rule design, alert correlation, and deduplication and suppression.
- Strong integration experience using SNMP traps, REST/SOAP APIs, MID Server, and webhooks.
- Strong JavaScript and Glide API development experience.
- Deep expertise in CMDB, CSDM framework, horizontal discovery, and cloud discovery (AWS, Azure, GCP).
- Experience in service mapping and pattern debugging.
- Strong understanding of ITIL/ITSM processes: Incident Management, Problem Management, Change Management.
Salary (Rate): undetermined
City: Reading
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role Overview We are seeking an experienced ServiceNow ITOM Event Management Architect to design, implement, and optimize ServiceNow SaaS-based ITOM Event Management solutions. The ideal candidate will act as a technical SME and thought leader , translating business requirements into scalable, high-availability enterprise solutions while ensuring best practices across architecture, governance, and integrations.
Key Responsibilities
- Lead the architecture, configuration, and deployment of ServiceNow ITOM Event Management.
- Integrate ServiceNow with monitoring tools such as: SolarWinds Splunk AppDynamics Using SNMP traps, REST/SOAP APIs, webhooks, and MID Server.
- Develop and maintain: Event rules Alert correlation Deduplication and suppression logic Operational intelligence signals
- Design and optimize: Event Console dashboards Service Health dashboards Impact maps
- Ensure CMDB integrity and alignment with CSDM standards .
- Manage Discovery scheduling (including cloud Discovery) and assess network impact.
- Provide technical leadership across multi-tier, multi-tenant implementations.
- Translate functional and technical requirements into: Architectural diagrams Technical specifications Configuration documentation Implementation work packages
- Troubleshoot production and test issues, perform root cause analysis, and implement resolutions.
- Collaborate with executives, SMEs, and business stakeholders on solution assessments and roadmap planning.
- Provide post-implementation support and continuously optimize event management processes.
Mandatory Skills
- Strong hands-on experience implementing ServiceNow SaaS solutions , specifically ITOM/Event Management.
- Expertise in: Event rule design Alert correlation Deduplication and suppression
- Strong integration experience using: SNMP traps REST/SOAP APIs MID Server Webhooks
- Strong JavaScript and Glide API development experience.
- Deep expertise in: CMDB CSDM framework Horizontal Discovery Cloud Discovery (AWS, Azure, GCP)
- Experience in Service Mapping and pattern debugging.
- Strong understanding of ITIL/ITSM processes: Incident Management Problem Management Change Management