ServiceNow HAM business analyst
Posted 2 days ago by 1760686429
Negotiable
Outside
Hybrid
USA
Summary: The role of a Business Analyst focuses on leveraging extensive ServiceNow experience, particularly in Hardware Asset Management (HAM), to design and implement effective HAM solutions. The candidate will collaborate with various stakeholders to gather requirements, optimize processes, and ensure governance within the HAM framework. This position requires a strong analytical mindset and excellent communication skills to facilitate workshops and provide training. The ideal candidate will have a proven track record in HAM architecture and implementation within the ServiceNow platform.
Key Responsibilities:
- HAM Strategy & Architecture
- Lead the design and architecture of ServiceNow HAM solutions aligned with business goals.
- Define and document HAM data models, lifecycle processes, and integration points.
- Collaborate with technical architects to ensure scalable and maintainable HAM implementations.
- Use Case Development & Implementation
- Gather and analyze business requirements to develop HAM use cases.
- Translate business needs into functional specifications and workflows.
- Configure and customize HAM modules to support asset lifecycle management, procurement, inventory, and disposal.
- Stakeholder Engagement
- Work closely with IT, procurement, finance, and operations teams to understand asset management needs.
- Facilitate workshops and meetings to drive consensus and solution adoption.
- Provide training and support to end-users and stakeholders.
- Process Optimization & Governance
- Identify opportunities to improve asset tracking, compliance, and cost control.
- Establish governance frameworks and best practices for HAM.
- Monitor and report on HAM KPIs and metrics.
- Documentation & Reporting
- Create detailed documentation including business requirements, process flows, and user guides.
- Develop reports and dashboards to provide visibility into asset data and performance.
Key Skills:
- 5+ years of experience with ServiceNow, with a strong focus on Hardware Asset Management (HAM).
- Proven experience in designing, building, and rolling out HAM use cases.
- Deep understanding of HAM architecture, including data models, lifecycle workflows, and integrations.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Experience with ITIL processes and asset lifecycle management.
- ServiceNow Certified Implementation Specialist (Preferred Not Required) - HAM or equivalent.
- Experience with other ServiceNow modules such as SAM, CMDB, or ITSM.
- Familiarity with scripting and automation within ServiceNow.
- Background in enterprise IT environments or consulting.
- Previously worked in an agile environment.
- Has used/worked with Jira ticketing platform.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Position Overview: We are seeking a highly skilled and experienced Business Analyst with 5+ years of hands-on ServiceNow experience, specifically in Hardware Asset Management (HAM). The ideal candidate will have a proven track record of designing, building, and rolling out HAM use cases, as well as a deep understanding of HAM architecture within the ServiceNow platform.
Key Responsibilities:
? HAM Strategy & Architecture
? Lead the design and architecture of ServiceNow HAM solutions aligned with business goals.
? Define and document HAM data models, lifecycle processes, and integration points.
? Collaborate with technical architects to ensure scalable and maintainable HAM implementations.
? Use Case Development & Implementation
? Gather and analyze business requirements to develop HAM use cases.
? Translate business needs into functional specifications and workflows.
? Configure and customize HAM modules to support asset lifecycle management, procurement, inventory, and disposal.
? Stakeholder Engagement
? Work closely with IT, procurement, finance, and operations teams to understand asset management needs.
? Facilitate workshops and meetings to drive consensus and solution adoption.
? Provide training and support to end-users and stakeholders.
? Process Optimization & Governance
? Identify opportunities to improve asset tracking, compliance, and cost control.
? Establish governance frameworks and best practices for HAM.
? Monitor and report on HAM KPIs and metrics.
? Documentation & Reporting
? Create detailed documentation including business requirements, process flows, and user guides.
? Develop reports and dashboards to provide visibility into asset data and performance.
Required Qualifications:
? 5+ years of experience with ServiceNow, with a strong focus on Hardware Asset Management (HAM).
? Proven experience in designing, building, and rolling out HAM use cases.
? Deep understanding of HAM architecture, including data models, lifecycle workflows, and integrations.
? Strong analytical and problem-solving skills.
? Excellent communication and stakeholder management abilities.
? Experience with ITIL processes and asset lifecycle management.
Preferred Qualifications:
? ServiceNow Certified Implementation Specialist (Preferred Not Required) ? HAM or equivalent.
? Experience with other ServiceNow modules such as SAM, CMDB, or ITSM.
? Familiarity with scripting and automation within ServiceNow.
? Background in enterprise IT environments or consulting.
? Previously worked in an agile environment
? Has used/worked with Jira ticketing platform
Benefits:
York Solutions Offers a generous benefits package for eligible full-time employees:
Position Overview: We are seeking a highly skilled and experienced Business Analyst with 5+ years of hands-on ServiceNow experience, specifically in Hardware Asset Management (HAM). The ideal candidate will have a proven track record of designing, building, and rolling out HAM use cases, as well as a deep understanding of HAM architecture within the ServiceNow platform.
Key Responsibilities:
? HAM Strategy & Architecture
? Lead the design and architecture of ServiceNow HAM solutions aligned with business goals.
? Define and document HAM data models, lifecycle processes, and integration points.
? Collaborate with technical architects to ensure scalable and maintainable HAM implementations.
? Use Case Development & Implementation
? Gather and analyze business requirements to develop HAM use cases.
? Translate business needs into functional specifications and workflows.
? Configure and customize HAM modules to support asset lifecycle management, procurement, inventory, and disposal.
? Stakeholder Engagement
? Work closely with IT, procurement, finance, and operations teams to understand asset management needs.
? Facilitate workshops and meetings to drive consensus and solution adoption.
? Provide training and support to end-users and stakeholders.
? Process Optimization & Governance
? Identify opportunities to improve asset tracking, compliance, and cost control.
? Establish governance frameworks and best practices for HAM.
? Monitor and report on HAM KPIs and metrics.
? Documentation & Reporting
? Create detailed documentation including business requirements, process flows, and user guides.
? Develop reports and dashboards to provide visibility into asset data and performance.
Required Qualifications:
? 5+ years of experience with ServiceNow, with a strong focus on Hardware Asset Management (HAM).
? Proven experience in designing, building, and rolling out HAM use cases.
? Deep understanding of HAM architecture, including data models, lifecycle workflows, and integrations.
? Strong analytical and problem-solving skills.
? Excellent communication and stakeholder management abilities.
? Experience with ITIL processes and asset lifecycle management.
Preferred Qualifications:
? ServiceNow Certified Implementation Specialist (Preferred Not Required) ? HAM or equivalent.
? Experience with other ServiceNow modules such as SAM, CMDB, or ITSM.
? Familiarity with scripting and automation within ServiceNow.
? Background in enterprise IT environments or consulting.
? Previously worked in an agile environment
? Has used/worked with Jira ticketing platform
Benefits:
York Solutions Offers a generous benefits package for eligible full-time employees:
- BCBS Medical with 3 Plans to choose from (PPO and High deductible PPO plans with Health Savings Program)
- Delta Dental plan with 2 free cleanings and insurance discounts
- Eye Med Vision with annual check-ups and discounts on lens
- Life and Accidental Death Insurance paid by company
- John Hancock 401(k) Retirement Plan with discretionary company match
- Voluntary Insurance programs such as: Hospital Indemnity, Identity Protection, Legal Insurance, Long Term Care, and Pet Insurance.
- Flexible work environment with some remote working opportunities
- Strong fun and teamwork environment
- Learning, development, and career growth