Role Overview
We are looking for a ServiceNow Functional Consultant to bridge business stakeholders and technical teams, ensuring ServiceNow solutions align with business objectives, operational processes, and regulatory requirements.
Key Responsibilities
- Lead workshops and requirements-gathering sessions
- Define business processes and functional requirements
- Create user stories, process maps, acceptance criteria & functional specifications
- Support backlog refinement and prioritisation
- Plan and support UAT activities
- Ensure processes align with compliance and regulatory requirements
- Support change management and stakeholder communication
Required Skills
- ServiceNow Functional Consulting
- Business Analysis & Process Design
- ITIL / ITSM
- User Story Development
- UAT Management
- Process Documentation
- Experience in regulated European sectors
Preferred Certifications
- ServiceNow CIS – ITSM / CSM
- ITIL v4
- CBAP / Agile BA Certification
Rate:
Not specified
Location:
London
IR35 Status:
Not specified
Remote Status:
Not specified
Industry:
IT
Seniority Level:
Senior