Key Responsibilities
- Conduct workshops and requirements gathering sessions
- Define business processes and solution requirements
- Produce user stories, process maps, acceptance criteria, and functional specifications
- Support backlog refinement and prioritization
- Facilitate UAT planning and execution
- Ensure process designs align with regulatory and compliance requirements
- Support change management and stakeholder communications
Required Skills
- Business Analysis
- Process Design
- ITIL / ITSM
- User Story Development
- UAT Management
- Process Documentation
Preferred Certifications
- ServiceNow CIS (ITSM/CSM)
- ITIL v4
- CBAP or Agile BA Certification
Rate:
Not specified
Location:
London
IR35 Status:
Not specified
Remote Status:
Not specified
Industry:
IT
Seniority Level:
Senior