Role Summary
The Functional Consultant will act as the bridge between business stakeholders and technical teams, ensuring solutions align with business objectives, regulatory obligations, and operational processes.
Experience
- Minimum 5+ years ServiceNow functional consulting experience
- Experience working in regulated European sectors
- Strong background in ITSM, ITIL, process transformation, and business analysis
Key Responsibilities
- Conduct workshops and requirements gathering sessions
- Define business processes and solution requirements
- Produce user stories, process maps, acceptance criteria, and functional specifications
- Support backlog refinement and prioritization
- Facilitate UAT planning and execution
- Ensure process designs align with regulatory and compliance requirements
- Support change management and stakeholder communications
Required Skills
- Business Analysis
- Process Design
- ITIL / ITSM
- User Story Development
- UAT Management
- Process Documentation
Preferred Certifications
- ServiceNow CIS (ITSM/CSM)
- ITIL v4
- CBAP or Agile BA Certification
Rate:
Not specified
Location:
London
IR35 Status:
Not specified
Remote Status:
Not specified
Industry:
Consulting
Seniority Level:
Senior