ServiceNow Developer - Consultant

ServiceNow Developer - Consultant

Posted 3 days ago by ELEMIS

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Negotiable
Undetermined
Undetermined
London, England, United Kingdom
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Agile Methodology Application Development Automation Business Process Business Requirements Change Management Configuration Management Configuration Management Databases Data Integrity Information Technology Infrastructure Library Information Technology Operations IT Service Management JavaScript (Programming Language) Management Management Process Mapping Software Microsoft Azure Mobile Application Development Operational Efficiency Scripting Service Catalog ServiceNow Software Development User Experience Workflow Automation Workflows

Summary: The ServiceNow Developer - Consultant role involves collaborating with the Service Delivery Manager to enhance ServiceNow functionalities, particularly focusing on ITSM and ITAM modules. The position requires developing workflows, automating processes, and ensuring data integrity within the CMDB. The role also includes designing Service Catalog items and providing technical expertise on ServiceNow capabilities. A strong background in ServiceNow development and ITIL practices is essential for success in this position.

Key Responsibilities:

  • Develop and deploy ServiceNow workflows and automation using Azure spokes and IntegrationHub to improve operational efficiency and user experience.
  • Build and enhance business process solutions for HR and IT teams, particularly within the Joiner/Mover/Leaver processes, including workflow automation, form design, and catalog item configuration.
  • Configure and maintain the CMDB, including CI class creation/modification and relationship mapping to ensure data integrity and support ITSM processes like Problem Management.
  • Develop custom applications and modules within the ServiceNow platform to meet evolving business requirements.
  • Design and implement Service Catalog items, approval workflows, and request management processes.
  • Provide technical expertise on the capabilities and limitations of the ServiceNow platform and recommend best-practice solutions.
  • Develop and configure the Change Enablement module in alignment with ITIL practices and business requirements.

Key Skills:

  • Proven hands-on development experience in ServiceNow, including scripting (JavaScript), flow design, and custom application development.
  • Strong understanding of ServiceNow core modules: Service Catalog, Request Management, Change Management, and CMDB.
  • Experience working with IntegrationHub and Azure spokes and Workflow Designer.
  • Familiarity with ITSM processes, especially around Change, Problem, and Configuration Management.
  • Ability to interpret business requirements into scalable, maintainable ServiceNow solutions.
  • Effective communicator with experience working across IT and business teams.
  • ServiceNow Certified System Administrator (CSA) – required.
  • ServiceNow Certified Application Developer – preferred.
  • ITIL v3 or v4 Foundation certification, or relevant experience in IT operations.
  • Experience with Agile development methodologies and tools.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Department: IT Business Core Systems

Location: Head Office, London

Description

The role will be working with the Service Delivery Manager to develop ServiceNow with a focus on ITSM/ITAM modules.

Key Responsibilities

  • Develop and deploy ServiceNow workflows and automation using Azure spokes and Integration.
  • Hub to improve operational efficiency and user experience.
  • Build and enhance business process solutions for HR and IT teams, particularly within the Joiner/Mover/Leaver processes, including workflow automation, form design, and catalog item configuration.
  • Configure and maintain the CMDB, including CI class creation/modification and relationship mapping to ensure data integrity and support ITSM processes like Problem Management.
  • Develop custom applications and modules within the ServiceNow platform to meet evolving business requirements.
  • Design and implement Service Catalog items, approval workflows, and request management processes.
  • Provide technical expertise on the capabilities and limitations of the ServiceNow platform and recommend best-practice solutions.
  • Develop and configure the Change Enablement module in alignment with ITIL practices and business requirements.

Skills, Knowledge and Expertise

  • Proven hands-on development experience in ServiceNow, including scripting (JavaScript), flow design, and custom application development.
  • Strong understanding of ServiceNow core modules: Service Catalog, Request Management, Change Management, and CMDB.
  • Experience working with IntegrationHub and Azure spokes and Workflow Designer.
  • Familiarity with ITSM processes, especially around Change, Problem, and Configuration Management.
  • Ability to interpret business requirements into scalable, maintainable ServiceNow solutions.
  • Effective communicator with experience working across IT and business teams.
  • ServiceNow Certified System Administrator (CSA) – required.
  • ServiceNow Certified Application Developer – preferred.
  • ITIL v3 or v4 Foundation certification, or relevant experience in IT operations.
  • Experience with Agile development methodologies and tools.
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