Summary: The ServiceNow Developer/Architect (ITAM) role focuses on optimizing legal service processes through the design, configuration, and customization of ServiceNow modules. The position requires extensive experience in collaborating with teams to translate requirements into functional specifications and implementing best practices for legal service management. The candidate will also conduct training sessions, provide ongoing support, and document processes to ensure successful adoption of solutions. A strong understanding of ServiceNow and legal services management is essential for this role.

Key Responsibilities:

• Collaborate with teams to understand requirements and pain points, translating them into functional specifications.
• Design, configure, and customize ServiceNow modules for Sales And Order Management/Network Inventory Management.
• Implement best practices for legal service management using ServiceNow.
• Conduct workshops and training sessions for end-users.
• Perform system testing, troubleshooting, and issue resolution during implementation.
• Define integrations with other systems and applications.
• Stay updated with ServiceNow advancements and legal industry trends.
• Provide ongoing support to end-users regarding the ServiceNow platform.
• Document processes, configurations, and solutions for user guides and training materials.
• Demonstrate proven experience as a functional consultant or business analyst in legal services management.
• Exhibit strong expertise in configuring and customizing the ServiceNow platform.
• Possess excellent communication and interpersonal skills.
• Relevant ServiceNow certifications are a plus.

Key Skills:

• 6+ years of experience in ServiceNow and legal services management.
• Strong expertise in configuring and customizing the ServiceNow platform.
• Excellent communication and interpersonal skills.
• In-depth understanding of organizational processes and workflows.
• Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist).

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT