ServiceNow Delivery Manager - HRSD, ITSM
Posted 2 days ago by SmartSourcing Ltd
Negotiable
Outside
Hybrid
Hybrid with travel, UK
Summary: Delivery Manager needed for the implementation of ServiceNow within a central government department, focusing on HRSD and ITSM modules. The role offers market rates and is classified as outside IR35, with an initial contract until March 2026 and potential extensions. The position involves hybrid working arrangements based in Coventry.
Key Responsibilities:
- Manage ServiceNow delivery projects in a complex enterprise environment.
- Coordinate with stakeholders and ensure effective communication.
- Lead teams and manage multiple work streams simultaneously.
- Utilize various delivery methodologies (Waterfall/Agile/Hybrid) for project execution.
- Articulate approaches to managing people through the delivery lifecycle.
- Use data to inform planning and communicate effectively across all levels.
Key Skills:
- Knowledge of ServiceNow, particularly HRSD and ITSM modules.
- Proven experience in managing ServiceNow delivery projects.
- Excellent stakeholder management and communication skills.
- Strong leadership and team coordination abilities.
- ITIL certification (preferred).
- ServiceNow certifications (e.g., CSA, CIS) are highly desirable.
- Strong organizational skills.
- Ability to work effectively in a fast-paced environment.
- Experience with multiple delivery methodologies.
- Strong analytical and problem-solving skills.
Salary (Rate): undetermined
City: Coventry
Country: UK
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Delivery Manager required for new implementation of ServiceNow for central government department.
This role is offering market rates, OUTSIDE IR35.
Initially until end March 2026, extensions to be confirmed.
hybrid working/Coventry site.
Skills Experience:
- Knowledge of ServiceNow including the HRSD and ITSM modules.
- Proven experience in managing ServiceNow delivery projects in a complex enterprise environment.
- Excellent stakeholder management and communication skills.
- Strong leadership and team coordination abilities.
- ITIL certification (preferred).
- ServiceNow certifications (eg, CSA, CIS) are highly desirable.
- Strong organisational skills and ability to manage multiple work streams simultaneously.
- Excellent communication skills to bridge the gap between technical and non-technical stakeholders.
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Demonstrate experience in working across multiple delivery methodologies (eg Waterfall/Agile/Hybrid) using a variety of tools
- Be able to clearly articulate your approach to managing people through the delivery lifecycle.
- You have an excellent understanding of the Product lifecycle; be able to clearly understand and explain how product delivery moved through each phase of the lifecycle from Initial Demand to In-Life Continuous Improvement and Deprecation using Agile, Waterfall or Hybrid approaches
- You can use data to inform planning as well as being able to articulate clearly to colleagues of all levels, degrees of information from technical detail to Board reports.
If you think you'd be a good fit for this role, please apply here. We look forward to hearing from you!
- SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.