ServiceNow & CMDB Specialist

ServiceNow & CMDB Specialist

Posted 3 days ago by Barclay Simpson Recruitment

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Negotiable
Outside
Hybrid
Hybrid-WFH/London, Leeds or Edinburgh 1 day a week, UK
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Configuration Management Configuration Management Databases Data Quality Information Technology Infrastructure Library IT Service Management Life Cycle Planning Management Mapping Software ServiceNow Stakeholder Engagement Stakeholder Management

Summary: The ServiceNow & CMDB Specialist is responsible for managing and enhancing the Configuration Management Database (CMDB) to ensure accurate and trusted data that supports IT service management and operational processes. This role requires a strong understanding of ServiceNow and ITIL Configuration Management principles, along with the ability to enforce governance and data quality standards. The position involves configuring discovery, service mapping, and integrations while providing insights on CMDB health. The role is fractional, requiring a commitment of 3-4 days per week.

Key Responsibilities:

  • Manage and enhance the ServiceNow CMDB in line with best practice (eg CSDM)
  • Define and enforce CMDB governance and data quality standards
  • Configure and support discovery, service mapping, and integrations
  • Maintain CI life cycle and relationship accuracy
  • Provide reporting and insights on CMDB health and compliance
  • Act as the ServiceNow CMDB subject-matter expert

Key Skills:

  • Strong hands-on ServiceNow CMDB experience
  • Solid understanding of ITIL Configuration Management
  • Experience with CSDM, Discovery, and Service Mapping
  • Excellent stakeholder engagement and documentation skills

Salary (Rate): undetermined

City: undetermined

Country: UK

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

ServiceNow & CMDB Specialist required to own and improve Configuration Management Database, ensuring accurate, trusted data that supports IT service management and operational processes.

Key Responsibilities

  • Manage and enhance the ServiceNow CMDB in line with best practice (eg CSDM)

  • Define and enforce CMDB governance and data quality standards

  • Configure and support discovery, service mapping, and integrations

  • Maintain CI life cycle and relationship accuracy

  • Provide reporting and insights on CMDB health and compliance

  • Act as the ServiceNow CMDB subject-matter expert

Skills & Experience

  • Strong hands-on ServiceNow CMDB experience

  • Solid understanding of ITIL Configuration Management

  • Experience with CSDM, Discovery, and Service Mapping

  • Excellent stakeholder engagement and documentation skills

Please Note: This role is fractional with 3-4 days per week commitment.

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