ServiceNow CMDB Lead / CMDB Architect
Posted Today by 1763020251
Negotiable
Outside
Hybrid
USA
Summary: The ServiceNow CMDB Lead / CMDB Architect is responsible for developing and executing a CMDB implementation roadmap that aligns with the EOTSS strategy. This role involves technical implementation, integration, training, documentation, and stakeholder management, with a focus on ensuring data quality and governance. The position requires extensive experience in ITSM and ServiceNow CMDB, particularly in large organizations or the public sector. The ideal candidate will possess strong integration skills and excellent communication abilities across various audiences.
Key Responsibilities:
- Develop and execute CMDB implementation roadmap aligned with EOTSS strategy.
- Define governance framework, CI classes, data quality, and relationships.
- Conduct stakeholder workshops and establish KPIs for data quality.
- Configure and optimize ServiceNow CMDB, Discovery, and Service Mapping.
- Integrate with tools like OpsRamp, Armis, SolarWinds, Splunk ITSI, HP Workforce Experience, and Backup/DR platforms.
- Manage discovery, reconciliation, normalization, and dashboards.
- Develop design documents, process guides, and runbooks.
- Conduct workshops and knowledge transfer sessions.
- Collaborate with leadership and ServiceNow admins.
- Provide strategic recommendations and drive adoption.
Key Skills:
- 10+ years of ITSM experience, with 5+ years focused on ServiceNow CMDB.
- Proven experience leading enterprise CMDB rollouts in large orgs or public sector.
- Expertise in ServiceNow CMDB, Discovery, Service Mapping.
- IT Asset Management (Hardware, Software, Cloud).
- ITIL v4 Configuration Management.
- Infrastructure (Network, Security, Server, Backup/DR, Monitoring).
- Strong integration and data modeling skills.
- Excellent communication across technical and executive audiences.
- ServiceNow Certified Implementation Specialist CMDB.
- ServiceNow Certified System Administrator (CSA).
- Discovery / Service Mapping Certifications.
- ITIL v4 Foundation.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
- Develop and execute CMDB implementation roadmap aligned with EOTSS strategy.
- Define governance framework, CI classes, data quality, and relationships.
- Conduct stakeholder workshops and establish KPIs for data quality.
- Configure and optimize ServiceNow CMDB, Discovery, and Service Mapping.
- Integrate with tools like OpsRamp, Armis, SolarWinds, Splunk ITSI, HP Workforce Experience, and Backup/DR platforms.
- Manage discovery, reconciliation, normalization, and dashboards.
- Develop design documents, process guides, and runbooks.
- Conduct workshops and knowledge transfer sessions.
- Collaborate with leadership and ServiceNow admins.
- Provide strategic recommendations and drive adoption.
- 10+ years of ITSM experience, with 5+ years focused on ServiceNow CMDB.
- Proven experience leading enterprise CMDB rollouts in large orgs or public sector.
- ServiceNow CMDB, Discovery, Service Mapping
- IT Asset Management (Hardware, Software, Cloud)
- ITIL v4 Configuration Management
- Infrastructure (Network, Security, Server, Backup/DR, Monitoring)
- Strong integration and data modeling skills.
- Excellent communication across technical and executive audiences.
- ServiceNow Certified Implementation Specialist CMDB
- ServiceNow Certified System Administrator (CSA)
- Discovery / Service Mapping Certifications
- ITIL v4 Foundation