ServiceNow - CMDB & Automation

ServiceNow - CMDB & Automation

Posted 4 days ago by Avensys Consulting UK

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Negotiable
Inside
Hybrid
London Area, United Kingdom
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Ansible Application Deployment Application Environments Automation Azure DevOps Bank Reconciliations Chef (Configuration Management Tool) Cloud Computing Cloud Technology Configuration Item Configuration Management Configuration Management Databases Continuous Integration and Continuous Delivery Data Validation DevOps Elastic (ELK) Stack Gitlab Google Cloud Platform (GCP) Information Technology Infrastructure Library IT Service Management Lifecycle Management Management Market Trend Microsoft Azure Operational Efficiency Prometheus (Software) Puppet (Configuration Management Tool) Reconciliation Scripting ServiceNow Software Testing Automation Framework Stakeholder Management Terraform Usability Verification And Validation Windows PowerShell Workflows

Summary: The role of ServiceNow - CMDB & Automation involves joining the IT Service Management and Operations team to design, implement, and maintain the Configuration Management Database (CMDB) while driving automation initiatives. The ideal candidate will possess strong expertise in ServiceNow CMDB, DevOps practices, and automation frameworks, focusing on improving operational efficiency and compliance. This position requires collaboration with various teams to ensure the CMDB supports operational needs and aligns with ITIL standards. The contract duration is 6 months, with a hybrid working arrangement in London.

Key Responsibilities:

  • Design, implement, and maintain the ServiceNow CMDB structure, ensuring data accuracy and integrity.
  • Define and enforce governance policies for configuration item (CI) lifecycle management.
  • Integrate CMDB with monitoring, discovery, and asset management tools.
  • Perform audits and reconciliation to ensure CMDB compliance with ITIL standards.
  • Develop and implement automation scripts and workflows for infrastructure provisioning, configuration, and application deployment.
  • Integrate CMDB with DevOps pipelines to enable automated updates of configuration items.
  • Build automated solutions for CI/CD, monitoring, and reporting.
  • Collaborate with ITSM, infrastructure, and application teams to ensure CMDB supports operational needs.
  • Integrate CMDB with cloud platforms (AWS, Azure, GCP) and DevOps tools (Jenkins, GitLab, Ansible, Terraform).
  • Work closely with change and incident management teams to ensure CMDB reflects real-time system states.
  • Ensure CMDB aligns with ITIL and organizational compliance requirements.
  • Provide reporting and analytics on CMDB health, automation efficiency, and CI lifecycle.
  • Support audits and risk assessments by maintaining accurate configuration records.
  • Identify opportunities to enhance CMDB usability and automation coverage.
  • Stay updated on ServiceNow CMDB capabilities and DevOps automation trends.
  • Recommend and implement best practices for CMDB and automation processes.

Key Skills:

  • Hands-on experience with ServiceNow CMDB and ITSM modules.
  • Strong knowledge of automation tools (Ansible, Terraform, Puppet, Chef).
  • Proficiency in scripting languages (Python, PowerShell, Shell).
  • Familiarity with CI/CD tools (Jenkins, GitLab, Azure DevOps).
  • Experience with cloud platforms (AWS, Azure, GCP).
  • Solid understanding of ITIL processes, especially Configuration, Change, and Incident Management.
  • Experience in integrating CMDB with monitoring and discovery tools.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Ability to work in cross-functional teams and manage multiple priorities.

Salary (Rate): GBP 280/day

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Role: ServiceNow - CMDB & Automation
Contract duration: 6 months
Location: London, UK (Hybrid for 3days/week)
Rate: GBP 250-280/day - inside IR35

Position Overview
We are looking for a Service Now – CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB) , while driving automation initiatives across infrastructure and application environments. The ideal candidate will have strong expertise in ServiceNow CMDB, DevOps practices, and automation frameworks, with a passion for improving operational efficiency, accuracy, and compliance.

Key Responsibilities

  • CMDB Management
  • Design, implement, and maintain the ServiceNow CMDB structure, ensuring data accuracy and integrity.
  • Define and enforce governance policies for configuration item (CI) lifecycle management.
  • Integrate CMDB with monitoring, discovery, and asset management tools.
  • Perform audits and reconciliation to ensure CMDB compliance with ITIL standards.
  • Automation Initiatives
  • Develop and implement automation scripts and workflows for infrastructure provisioning, configuration, and application deployment.
  • Integrate CMDB with DevOps pipelines to enable automated updates of configuration items.
  • Build automated solutions for CI/CD, monitoring, and reporting.
  • Integration & Collaboration
  • Collaborate with ITSM, infrastructure, and application teams to ensure CMDB supports operational needs.
  • Integrate CMDB with cloud platforms (AWS, Azure, GCP) and DevOps tools (Jenkins, GitLab, Ansible, Terraform).
  • Work closely with change and incident management teams to ensure CMDB reflects real-time system states.
  • Governance & Compliance
  • Ensure CMDB aligns with ITIL and organizational compliance requirements.
  • Provide reporting and analytics on CMDB health, automation efficiency, and CI lifecycle.
  • Support audits and risk assessments by maintaining accurate configuration records.
  • Continuous Improvement
  • Identify opportunities to enhance CMDB usability and automation coverage.
  • Stay updated on ServiceNow CMDB capabilities and DevOps automation trends.
  • Recommend and implement best practices for CMDB and automation processes.

Required Skills & Qualifications

  • Technical Expertise
  • Hands-on experience with ServiceNow CMDB and ITSM modules.
  • Strong knowledge of automation tools (Ansible, Terraform, Puppet, Chef).
  • Proficiency in scripting languages (Python, PowerShell, Shell).
  • Familiarity with CI/CD tools (Jenkins, GitLab, Azure DevOps).
  • Experience with cloud platforms (AWS, Azure, GCP).
  • Process Knowledge
  • Solid understanding of ITIL processes , especially Configuration, Change, and Incident Management.
  • Experience in integrating CMDB with monitoring and discovery tools.
  • Soft Skills
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Ability to work in cross-functional teams and manage multiple priorities.

Preferred Qualifications

  • ServiceNow Certified Implementation Specialist (CIS) – CMDB.
  • ITIL v4 Foundation certification.
  • Experience in large-scale enterprise environments.
  • Exposure to monitoring tools (Splunk, Prometheus, ELK) for CI data validation.
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