ServiceNow Architect (Telecoms)
Posted 1 day ago by Totaljobs
Negotiable
Outside
Hybrid
City of London, London, EC3M
Summary: The ServiceNow Architect (Telecoms) role is a 6-month contract based in London, requiring expertise in Telecommunications Service Management (TSM) and a strong background in ServiceNow solutions. The position involves designing end-to-end solutions, overseeing development teams, and implementing complex integrations within the telecom domain. The role is hybrid, allowing for remote work alongside office presence. The ideal candidate will start ASAP in May/June 2026.
Key Responsibilities:
- Designing end-to-end solutions within the ServiceNow TSM module.
- Translating business requirements into technical blueprints.
- Overseeing development teams to implement scalable, automated telecom operations.
- Defining the technical roadmap, architecture, and design for TSM modules.
- Architecting complex integrations with BSS/OSS systems.
- Leading implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
- Partnering with stakeholders to align platform improvements with business goals.
Key Skills:
- Extensive experience with ServiceNow TSM, ITSM, and ITOM.
- Strong knowledge of Telecommunications Service Management (TSM) module.
- Experience with ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks.
- Proficiency in JavaScript.
- Ability to oversee development teams and manage technical roadmaps.
- Experience with REST, SOAP, and IntegrationHub for system integrations.
Salary (Rate): £625/day
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
ServiceNow Architect (Telecoms)
London (Hybrid)
6 Month Contract
£625/day (Outside IR35)
ServiceNow Architect needed with Telecoms domain experience including Telecommunications Service Management (TSM) module experience.
6 Month Contract based in London (Hybrid). Paying up to £625/day (Outside IR35). Start ASAP in May/June 2026.
Hybrid Working - 2 days/week remote (WFH) + 3 days/week working from the office in London.
Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) module experience.
Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards.
Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM.
Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations.
Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory).
Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.
Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks.
Technologies: ServiceNow APIs, Flow Designer, CMDB/CSDM frameworks, JavaScript.