ServiceNow Architect (Telecoms)

ServiceNow Architect (Telecoms)

Posted 3 days ago by Syntax Consultancy

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£625 Per day
Outside
Hybrid
Central London, UK
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Application Programming Interface (API) Business Requirements Configuration Management Databases Information Technology Infrastructure Library IT Service Management JavaScript (Programming Language) Lifecycle Management Life Cycle Planning Management ServiceNow Stakeholder Management Telecommunications Service

Summary: ServiceNow Architect with Telecoms domain experience is required for a 6-month contract in London, offering a hybrid working arrangement. The role involves designing and implementing solutions within the ServiceNow TSM module, ensuring alignment with ITOM and ITIL standards. The position requires strong technical expertise and the ability to translate business requirements into scalable telecom operations. The contract is set to start in May/June 2026, with a daily rate of £625 outside IR35.

Key Responsibilities:

  • ServiceNow Architect with strong Telecommunications Service Management (TSM) module experience.
  • Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards.
  • Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM.
  • Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations.
  • Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service life cycle management, order management, network inventory).
  • Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.
  • Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
  • Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks.
  • Technologies: ServiceNow APIs, Flow Designer, CMDB/CSDM frameworks, JavaScript.

Key Skills:

  • Experience with Telecommunications Service Management (TSM) module.
  • Strong knowledge of ITOM, ITIL, CMDB, and CSDM standards.
  • Extensive experience with ServiceNow TSM, ITSM, and ITOM.
  • Ability to translate business requirements into technical blueprints.
  • Experience in overseeing development teams and implementing telecom operations.
  • Expertise in architecting complex integrations with BSS/OSS systems.
  • Strong strategic advisory skills to align platform improvements with business goals.
  • Proficiency in ServiceNow APIs, Flow Designer, and JavaScript.

Salary (Rate): £625/day

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

ServiceNow Architect (Telecoms)

London (Hybrid)

6 Month Contract

£625/day (Outside IR35)

ServiceNow Architect needed with Telecoms domain experience including Telecommunications Service Management (TSM) module experience.

6 Month Contract based in London (Hybrid). Paying up to £625/day (Outside IR35). Start ASAP in May/June 2026.

Hybrid Working - 2 days/week remote (WFH) + 3 days/week working from the office in London.

Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project:

  • ServiceNow Architect with strong Telecommunications Service Management (TSM) module experience.
  • Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards.
  • Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM.
  • Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations.
  • Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service life cycle management, order management, network inventory).
  • Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.
  • Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
  • Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks.
  • Technologies: ServiceNow APIs, Flow Designer, CMDB/CSDM frameworks, JavaScript.
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