Summary: The ServiceNow Architect role focuses on leveraging extensive Telecoms industry experience to design, implement, and support ServiceNow solutions for a global IT consultancy. This 6-month hybrid contract based in Newbury requires both technical and functional expertise in ServiceNow, along with the ability to enhance client platforms and integrate systems. The position involves a mix of on-site and remote work, with an immediate start date in March/April.

Key Responsibilities:

• ServiceNow design, implementation, administration, support + upgrades.
• In-depth experience of working with ServiceNow glide objects -eg- GlideRecords, GlideAjax, GlideSystem, GlideAggregate.
• Creating + modifying ServiceNow toolset components including: ITSM, ITAM, ITOM, CSM, CMDB, IRM.
• Enhancements to client ServiceNow platform, including changes to the user interface, system properties, foundation data + workflows.
• Strong functional and technical knowledge of ServiceNow including ServiceNow platform navigation, administration, configuration, and scripting.
• Implementing ITSM tools including proven experience with: Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management + other ITIL process areas.
• Rollout of new ServiceNow applications + modules, identify system deficiencies and recommend solutions to clients.
• System integration experience using Web Services and other web-based technologies -eg- XML, HTML, AJAX, CSS, HTTP, REST, SOAP.
• IT Service Management (ITSM) practices and ITIL experience.
• Advantageous Skills: Agile/Scrum methods, Cloud, SaaS.

Key Skills:

• Strong Telecoms industry experience.
• ServiceNow design, implementation, and administration skills.
• Experience with ServiceNow glide objects.
• Knowledge of ITSM, ITAM, ITOM, CSM, CMDB, IRM components.
• Functional and technical knowledge of ServiceNow platform navigation, administration, configuration, and scripting.
• Experience with ITIL processes and ITSM tools.
• System integration experience using web technologies.
• Familiarity with Agile/Scrum methods, Cloud, and SaaS.

Salary (Rate): £500

City: Newbury

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: Mid-Level

Industry: IT