ServiceNow Architect

Summary: The ServiceNow Architect role requires an experienced professional with 6 to 12 years of expertise in ServiceNow, focusing on Sales and Order Management and Network Inventory Management. The position involves designing, configuring, and customizing ServiceNow modules to enhance legal service processes, conducting workshops for end-user training, and providing ongoing support. The candidate will also collaborate with technical teams for system integrations and stay updated on platform advancements and industry trends.

Key Responsibilities:

• Collaborate with teams to understand requirements and translate them into functional specifications.
• Design, configure, and customize ServiceNow modules for legal service processes.
• Implement best practices for legal service management using ServiceNow.
• Conduct workshops and training sessions for end-users.
• Perform system testing, troubleshooting, and issue resolution.
• Define integrations with other systems and applications.
• Stay updated with ServiceNow advancements and legal industry trends.
• Provide ongoing support to end-users and document processes.

Key Skills:

• 6+ years of experience as a functional consultant or business analyst in legal services management.
• Strong expertise in configuring and customizing the ServiceNow platform.
• Excellent communication and interpersonal skills.
• Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist).
• Working knowledge of ITSM tools and management of CA client automation tools.

Salary (Rate): 500

City: London

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT