ServiceNow Architect
Posted 3 days ago by Insight International (UK) Ltd
Negotiable
Undetermined
Hybrid
London Area, United Kingdom
Summary: The ServiceNow Architect role is a contract position based in London, UK, focusing on enterprise-level implementations of the ServiceNow platform. The position requires deep technical expertise in ServiceNow architecture, configuration, and development, along with hands-on experience in various ServiceNow components and integrations. The role also emphasizes designing and implementing automation and user interfaces within the ServiceNow ecosystem.
Key Responsibilities:
- Provide deep technical expertise in the ServiceNow platform, including architecture, configuration, and development best practices.
- Develop across the ServiceNow platform using JavaScript, Glide API, Business Rules, and other scripting techniques.
- Design and implement Flow Designer-based automation and convert legacy workflows.
- Implement Service Catalog processes, including catalog items, approval workflows, and client scripts.
- Design and implement integrations using ServiceNow's native capabilities, including REST and SOAP integrations.
- Configure and extend ServiceNow user interfaces and scoped applications.
- Utilize ServiceNow implementation documentation and platform guidance.
- Possess ServiceNow certifications and experience in delivering enterprise-scale implementations.
Key Skills:
- Deep technical expertise in ServiceNow platform architecture and development.
- Hands-on development skills in JavaScript, Glide API, and various ServiceNow components.
- Experience with Flow Designer, Service Catalog, and integrations.
- Ability to configure and extend user interfaces and scoped applications.
- Familiarity with ServiceNow implementation documentation.
- ServiceNow certifications such as CSA, CAD, CIS-ITSM, and CIS-CSM preferred.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role: ServiceNow Architect
Location: London, UK
Contract role & hybrid model
JD: ServiceNow Principal Technical Consultant - Skill Requirements
- Deep technical expertise in the ServiceNow platform, including architecture, configuration, and development best practices for enterprise implementations.
- Strong hands-on development capability across the ServiceNow platform, including:
- JavaScript and Glide API
- Business Rules, Script Includes, Client Scripts
- UI Policies, UI Actions, ACLs
- Server-side and client-side scripting patterns
- Debugging and troubleshooting using Script Tracer, breakpoints, log points, and system logs
- Extensive experience designing and implementing Flow Designer–based automation, including:
- Creating flows, subflows, and reusable actions
- Implementing approval flows and workflow orchestration
- Using Decision Builder
- Converting legacy Workflow Editor workflows to Flow Designer
- Strong implementation experience with Service Catalog, including:
- Catalog items and request fulfillment processes
- Variables and variable sets
- Catalog client scripts and UI policies
- Catalog approval workflows and Flow Designer integration
- Experience designing and implementing integrations using ServiceNow native capabilities, including:
- Integration Hub
- Data Stream Actions
- REST and SOAP integrations
- OAuth authentication
- Integrations with enterprise platforms such as Microsoft services
- Experience configuring and extending ServiceNow user interfaces, including:
- Service Portal configuration and customization
- Widget configuration and portal layout development or domain-separated deployments
- Experience designing and extending scoped applications, including development of custom scoped applications and extending out-of-the-box scoped applications such as HRSD.
- Familiarity with ServiceNow implementation documentation and platform guidance, including resources such as the CSM Implementation Guide. (NOTE: This can be supported by the Engagement Manager)
- ServiceNow certifications preferred, including CSA, CAD, CIS-ITSM, and CIS-CSM, with experience delivering enterprise scale implementations.