ServiceNow Architect

ServiceNow Architect

Posted 4 days ago by Insight International (UK) Ltd

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Negotiable
Undetermined
Hybrid
London Area, United Kingdom
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Application Programming Interface (API) Authentications Automation Certified Scrum Master (CSM) JavaScript (Programming Language) Microsoft 365 OAuth Scripting Server-Side Service Catalog ServiceNow Technical Consulting User Interface Workflows

Summary: The ServiceNow Architect role is a contract position based in London, UK, requiring deep technical expertise in the ServiceNow platform. The position involves hands-on development, implementation of automation, and integration design, focusing on enterprise-level solutions. Candidates should possess strong skills in various ServiceNow components and have relevant certifications.

Key Responsibilities:

  • Deep technical expertise in the ServiceNow platform, including architecture, configuration, and development best practices for enterprise implementations.
  • Strong hands-on development capability across the ServiceNow platform, including JavaScript and Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and server-side and client-side scripting patterns.
  • Extensive experience designing and implementing Flow Designer–based automation, including creating flows, subflows, reusable actions, approval flows, and workflow orchestration.
  • Strong implementation experience with Service Catalog, including catalog items, request fulfillment processes, variables, variable sets, catalog client scripts, UI policies, and catalog approval workflows.
  • Experience designing and implementing integrations using ServiceNow native capabilities, including Integration Hub, Data Stream Actions, REST and SOAP integrations, and OAuth authentication.
  • Experience configuring and extending ServiceNow user interfaces, including Service Portal configuration and customization, widget configuration, and portal layout development.
  • Experience designing and extending scoped applications, including development of custom scoped applications and extending out-of-the-box scoped applications.
  • Familiarity with ServiceNow implementation documentation and platform guidance.
  • ServiceNow certifications preferred, including CSA, CAD, CIS-ITSM, and CIS-CSM.

Key Skills:

  • Deep technical expertise in the ServiceNow platform.
  • Hands-on development capability in JavaScript and Glide API.
  • Experience with Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs.
  • Extensive experience with Flow Designer and automation.
  • Strong implementation experience with Service Catalog.
  • Experience with ServiceNow integrations, including REST and SOAP.
  • Configuration and customization of ServiceNow user interfaces.
  • Experience with scoped applications.
  • ServiceNow certifications (CSA, CAD, CIS-ITSM, CIS-CSM) preferred.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Role: ServiceNow Architect

Location: London, UK (Hybrid)

Employment type: Contract

JD: ServiceNow Principal Technical Consultant - Skill Requirements

  • Deep technical expertise in the ServiceNow platform, including architecture, configuration, and development best practices for enterprise implementations.
  • Strong hands-on development capability across the ServiceNow platform, including:
    • JavaScript and Glide API
    • Business Rules, Script Includes, Client Scripts
    • UI Policies, UI Actions, ACLs
    • Server-side and client-side scripting patterns
    • Debugging and troubleshooting using Script Tracer, breakpoints, log points, and system logs
  • Extensive experience designing and implementing Flow Designer–based automation, including:
    • Creating flows, subflows, and reusable actions
    • Implementing approval flows and workflow orchestration
    • Using Decision Builder
    • Converting legacy Workflow Editor workflows to Flow Designer
  • Strong implementation experience with Service Catalog, including:
    • Catalog items and request fulfillment processes
    • Variables and variable sets
    • Catalog client scripts and UI policies
    • Catalog approval workflows and Flow Designer integration
  • Experience designing and implementing integrations using ServiceNow native capabilities, including:
    • Integration Hub
    • Data Stream Actions
    • REST and SOAP integrations
    • OAuth authentication
    • Integrations with enterprise platforms such as Microsoft services
  • Experience configuring and extending ServiceNow user interfaces, including:
    • Service Portal configuration and customization
    • Widget configuration and portal layout development or domain-separated deployments
  • Experience designing and extending scoped applications, including development of custom scoped applications and extending out-of-the-box scoped applications such as HRSD.
  • Familiarity with ServiceNow implementation documentation and platform guidance, including resources such as the CSM Implementation Guide. (NOTE: This can be supported by the Engagement Manager)
  • ServiceNow certifications preferred, including CSA, CAD, CIS-ITSM, and CIS-CSM, with experience delivering enterprise scale implementations.
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