ServiceNow Architect

ServiceNow Architect

Posted 4 days ago by Adroit People Limited (UK)

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Negotiable
Undetermined
Undetermined
London Area, United Kingdom
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Agile Methodology Application Programming Interface (API) Certified Scrum Master (CSM) Constituent Relationship Management Continuous Integration and Continuous Delivery Customer Relationship Management (CRM) Software Data Consistency DevOps Finance IT Service Management JavaScript (Programming Language) Management Mobile App Mobile Application Development Mobile Devices Performance Analytics Salesforce SAP Applications ServiceNow Software Development Sprint Planning Stakeholder Management User Interface Workflows

Summary: The ServiceNow Architect role involves defining and owning the end-to-end architecture for ServiceNow solutions, particularly in S2P and SOM modules. The position requires leading technical design sessions, guiding development teams, and collaborating with stakeholders to create scalable technical solutions. The architect will also ensure adherence to best practices and provide technical leadership within Agile frameworks. This role demands extensive experience in ServiceNow platform architecture and development, along with strong communication and problem-solving skills.

Key Responsibilities:

  • Define and own the end-to-end architecture for ServiceNow solutions across S2P and SOM modules.
  • Lead technical design sessions, establish architectural standards, and ensure alignment with enterprise IT strategy.
  • Guide development teams in building robust workflows, integrations, and custom applications using REST/SOAP APIs and Integration Hub.
  • Collaborate with business stakeholders, product owners, and cross-functional teams to translate business needs into scalable technical solutions.
  • Architect integrations with ERP, CRM, and third-party systems ensuring data consistency and performance.
  • Ensure adherence to ServiceNow best practices in architecture, security, performance, and maintainability.
  • Provide technical leadership in Agile ceremonies, sprint planning, and solution reviews.
  • Mentor developers and contribute to capability building within the ServiceNow practice.

Key Skills:

  • 8+ years of experience in ServiceNow platform architecture and development.
  • Minimum 2 years of hands-on experience architecting solutions in S2P and SOM modules.
  • Strong command of JavaScript, Flow Designer, Script Includes, Business Rules, and UI Actions.
  • Expertise in Integration Hub, MID Servers, and external system integrations.
  • Deep understanding of ITSM, CSM, Procurement, and Finance domain processes.
  • ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Technical Architect (CTA) or equivalent experience.
  • Excellent communication, stakeholder management, and problem-solving skills.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Role: ServiceNow Architect

Location: London, UK

Contract Position

Key Responsibilities:

  • Define and own the end-to-end architecture for ServiceNow solutions across S2P (SLP, SPO, APO) and SOM (Product Catalog, CPQ, Order Management) modules.
  • Lead technical design sessions, establish architectural standards, and ensure alignment with enterprise IT strategy.
  • Guide development teams in building robust workflows, integrations, and custom applications using REST/SOAP APIs and Integration Hub.
  • Collaborate with business stakeholders, product owners, and cross-functional teams to translate business needs into scalable technical solutions.
  • Architect integrations with ERP, CRM, and third-party systems (e.g., SAP, Ariba, Salesforce) ensuring data consistency and performance.
  • Ensure adherence to ServiceNow best practices in architecture, security, performance, and maintainability.
  • Provide technical leadership in Agile ceremonies, sprint planning, and solution reviews.
  • Mentor developers and contribute to capability building within the ServiceNow practice.

Required Skills & Qualifications:

  • 8+ years of experience in ServiceNow platform architecture and development.
  • Minimum 2 years of hands-on experience architecting solutions in S2P and SOM modules.
  • Strong command of JavaScript, Flow Designer, Script Includes, Business Rules, and UI Actions.
  • Expertise in Integration Hub, MID Servers, and external system integrations.
  • Deep understanding of ITSM, CSM, Procurement, and Finance domain processes.
  • Certifications Required : ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Technical Architect (CTA) or equivalent experience
  • Excellent communication, stakeholder management, and problem-solving skills.

Preferred Qualifications:

  • Experience with Performance Analytics, NowAssist, Virtual Agent, or Mobile App Development.
  • Exposure to DevOps practices, CI/CD pipelines, and Automated Test Framework (ATF).
  • Knowledge of enterprise procurement and sales lifecycle processes.
  • Experience in leading ServiceNow implementations in large-scale enterprise environments.
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