ServiceNow Architect

We are seeking a highly experienced and certified ServiceNow Architect to lead the design architecture implementation and integration of solutions on ServiceNow platform This role involves translating business requirements into technical solutions providing technical leadership and ensuring alignment with ServiceNow best practices and standards Candidates to possess a deep understanding of ServiceNow platform capabilities modules and integrations with third-party technologies exhibit strong leadership in technical consultations and champion innovation and quality across all projects

RESPONSIBILITIES AND DUTIES

• Solution Design and Architecture
• Defining the overall architecture of ServiceNow solutions including ServiceNow core platform multiple modules integrations and configurations ensuring alignment with business needs and industry best practices
• Technical Consultation and Leadership
• Provide expert advice lead solution sessions and connect with clients using technical expertise and leadership skills
• Thought Leadership
• Establish our organization as a leader in the ServiceNow ecosystem through innovation and expertise
• Implementation Support
• Ensure collaboration standards are maintained to translate requirements into functional ServiceNow solutions
• Integration and Automation
• Designing and implementing integrations between ServiceNow and other enterprise systems leveraging Integration Hub web services SOAPREST EBonding and other integration techniques
• Performance Optimization
• Ensuring the security scalability and maintainability of ServiceNow solutions including performance monitoring and optimization
• Quality Assurance
• Drive adherence to quality assurance best practices ensuring successful project outcomes
• Security and Compliance
• Mature security solutions to meet changing compliance requirements Implement robust security measures to maintain secure client environments
• Documentation and Knowledge Sharing
• Create and share technical documentation contribute to the knowledge base and promote best practices
• Continuous Learning
• Keep up with ServiceNow advancements to provide innovative solutions
• Client Relationships
• Establish and sustain trustbased relationships with clients proactively addressing their needs and steering them toward successful results
• Mentorship and Coaching
• mentoring and guiding junior developers and other team members during implementations

QUALIFICATIONS

Required 15 years of experience in implementing or architecting ServiceNow solutions Expert in 5 or more below ServiceNow Product suites CSDM and CMDB ITOM Health and Visibility Discovery Service Mapping Event management Integration with Monitoring tools Health Log Analytics Customer Service Management CSM Field Service Management FSM Sales Order Management SOM and Supplier Lifecycle Operations SLO Telecommunication Network Inventory TNI Strategic Portfolio Management SPM Extensive experience across the ServiceNow core platform security performance and compliance Extensive experience in thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding Experience in Domain Separation and ITSM application Proficiency in scripting languages JavaScript GlideScript and designing complex solutions Preferred Experience in Service Portal and Mobile Applications ServiceNow Certified Master Architect Certified Technical Architect Implementation Specialist and ServiceNow Certified System Administrator Exceptional leadership problemsolving criticalthinking and communication skills Skills Required Skills : Below are the modules which are in-scope. ITSM + Integrations CMDB + CSDM CSM - Customer Service Management (*) SOM - Sales and Order Management (*) SLO - Supplier Lifecycle Operations (*) FSM - Field Service Management (*) ITOM – IT Operations Management (Discovery, Service Mapping, Event Mgmt) TNI - Telecommunications Network Inventory DPM - Digital Portfolio Management Out of the 4 modules marked in (*), Architect should have work experience in atleast 3 modules.