ServiceNow Architect

ServiceNow Architect

Posted 1 day ago by iXceed Solutions

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Negotiable
Undetermined
Hybrid
London Area, United Kingdom
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Application Programming Interface (API) Certified Scrum Master (CSM) Debits And Credits IT Service Management JavaScript (Programming Language) Management Mapping Software Mobile App Mobile Devices Portfolio Management Scalability ServiceNow Solution Design Stakeholder Management Technical Documentation Telecommunications Networks Thought Leadership

Summary: The ServiceNow Architect role at iXceed Solutions involves defining the architecture of the ServiceNow platform, providing technical leadership, and supporting implementation through innovative solutions. The position requires extensive experience in ServiceNow architecture and a strong understanding of various product suites. The role also emphasizes mentoring junior team members and maintaining client relationships. This is a contract position based in London with a hybrid working arrangement.

Key Responsibilities:

  • Define ServiceNow architecture across core platform, modules, and integrations.
  • Provide expert consultation and technical leadership to stakeholders.
  • Lead innovation and thought leadership within the ServiceNow ecosystem.
  • Support implementation by translating business needs into functional solutions.
  • Design and implement integrations using Integration Hub, REST/SOAP APIs, eBonding, etc.
  • Optimize system performance, scalability, and security.
  • Enforce QA standards to ensure successful project delivery.
  • Maintain compliance and implement robust security controls.
  • Develop technical documentation and promote knowledge sharing.
  • Build and manage client relationships.
  • Mentor junior team members and support capability building.
  • Stay updated on latest ServiceNow developments and innovations.

Key Skills:

  • 15+ years in ServiceNow architecture and implementation.
  • Expertise in at least five ServiceNow product suites, including: CSDM/CMDB, ITOM, CSM, FSM, SOM, SLO, TNI, SPM.
  • Strong knowledge of ServiceNow platform security, performance, and compliance.
  • Extensive experience in REST/SOAP integrations, Integration Hub, and eBonding.
  • Proficient in JavaScript, GlideScript, and complex solution design.
  • Experience with Domain Separation and ITSM applications.
  • Willingness to work onsite in the UK.
  • Hands-on experience with Service Portal and Mobile Applications (preferred).
  • ServiceNow Certified Master Architect, Certified Technical Architect, and System Administrator certifications (preferred).
  • Strong leadership, communication, and problem-solving skills.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

About us: Founded on the grounds of innovation – iXceed Solutions , is an ISO certified, leader in Talent and Digital recruitment solutions, serving fortune 100 companies globally. We have many global accolades to our credit – UK Enterprise Awards - HR Tech Start-up of the year- Europe - 2022 , UK IT Awards - Leading Talent & Digital Solutions of the Year 2022 , Titan Awards-Entrepreneur of the Year -2023 , Asia fastest growing HR tech companies in 2023, Iconic Brand of the Year in Staffing & Recruitment 2023 , Top 4 The Most prominent Talent solutions firm to work with in 2024 , Hottest HR Tech Start-up by Business World , The Greatest Brands & Leaders Asia & GCC -2020 -2021 by AsiaOne and many more. Website : www.ixceed-solutions.com LinkedIn URL : https://www.linkedin.com/company/ixceed-solutions

Job Title: ServiceNow Architect

Location: London, UK (Hybrid 2-3 days/week)

Job Type: Contract

Key Responsibilities:

  • Define ServiceNow architecture across core platform, modules, and integrations.
  • Provide expert consultation and technical leadership to stakeholders.
  • Lead innovation and thought leadership within the ServiceNow ecosystem.
  • Support implementation by translating business needs into functional solutions.
  • Design and implement integrations using Integration Hub, REST/SOAP APIs, eBonding, etc.
  • Optimize system performance, scalability, and security.
  • Enforce QA standards to ensure successful project delivery.
  • Maintain compliance and implement robust security controls.
  • Develop technical documentation and promote knowledge sharing.
  • Build and manage client relationships.
  • Mentor junior team members and support capability building.
  • Stay updated on latest ServiceNow developments and innovations.

Required Qualifications:

  • 15+ years in ServiceNow architecture and implementation.
  • Expertise in at least five ServiceNow product suites, including: CSDM/CMDB ITOM (Discovery, Service Mapping, Event Management, Monitoring Integrations) CSM, FSM, SOM, SLO, TNI, SPM
  • Strong knowledge of ServiceNow platform security, performance, and compliance.
  • Extensive experience in REST/SOAP integrations, Integration Hub, and eBonding.
  • Proficient in JavaScript, GlideScript, and complex solution design.
  • Experience with Domain Separation and ITSM applications.
  • Willingness to work onsite in the UK.

Preferred Qualifications:

  • Hands-on experience with Service Portal and Mobile Applications.
  • ServiceNow Certified Master Architect, Certified Technical Architect, and System Administrator certifications.
  • Strong leadership, communication, and problem-solving skills.

Modules in Scope:

Candidates must have experience with at least 3 of the following marked (*) modules:

  • ITSM + Integrations
  • CMDB + CSDM
  • *CSM – Customer Service Management
  • *SOM – Sales and Order Management
  • *SLO – Supplier Lifecycle Operations
  • *FSM – Field Service Management
  • ITOM (Discovery, Service Mapping, Event Management)
  • TNI – Telecommunications Network Inventory
  • DPM – Digital Portfolio Management.
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