Summary: The ServiceNow Architect role requires an experienced professional with 6 to 12 years of expertise in ServiceNow, focusing on Sales and Order Management and Network Inventory Management. The position involves designing, configuring, and customizing ServiceNow modules to enhance legal service processes, conducting workshops for end-user training, and ensuring successful solution adoption. The role also includes collaboration with technical teams for system integrations and providing ongoing support to users. Proven experience in legal services management and relevant ServiceNow certifications are essential for success in this position.

Key Responsibilities:

• Collaborate with teams to understand requirements and translate them into functional specifications.
• Design, configure, and customize ServiceNow modules for legal service processes.
• Implement best practices for legal service management using ServiceNow.
• Conduct workshops and training sessions for end-users.
• Perform system testing, troubleshooting, and issue resolution during implementation.
• Define integrations with other systems and applications.
• Stay updated with ServiceNow advancements and legal industry trends.
• Provide ongoing support to end-users and address queries related to ServiceNow.
• Document processes, configurations, and solutions for user guides and training materials.

Key Skills:

• 6+ years of experience as a functional consultant or business analyst in legal services management.
• Strong expertise in configuring and customizing the ServiceNow platform.
• Excellent communication and interpersonal skills.
• In-depth understanding of organizational processes and workflows.
• Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT