ServiceNow Architect
Posted 1 day ago by Syntax Consultancy Ltd
£600 Per day
Outside
Hybrid
London
Summary: The ServiceNow Architect role is focused on designing and implementing solutions within the Telecommunications Service Management (TSM) module for a global IT consultancy. The position requires extensive experience in ServiceNow, particularly in TSM, ITSM, and ITOM, and involves translating business requirements into technical blueprints. The role is hybrid, requiring both remote and on-site work in London, and is set for a 6-month contract with an immediate start. The position is classified as outside IR35, offering a competitive daily rate.
Key Responsibilities:
- Designing end-to-end solutions within the ServiceNow TSM module.
- Aligning solutions with ITOM, ITIL, CMDB, and CSDM standards.
- Translating business requirements into technical blueprints.
- Overseeing development teams to implement scalable telecom operations.
- Defining the technical roadmap, architecture, and design for TSM modules.
- Architecting complex integrations with BSS/OSS systems.
- Leading implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
- Partnering with stakeholders to align platform improvements with business goals.
Key Skills:
- Extensive experience with ServiceNow TSM, ITSM, and ITOM.
- Strong knowledge of ServiceNow APIs, Flow Designer, CMDB/CSDM frameworks, and JavaScript.
- Experience in designing and implementing telecom operations solutions.
- Ability to translate business requirements into technical solutions.
- Expertise in architecting integrations using REST, SOAP, and IntegrationHub.
- Strong strategic advisory skills to enhance customer service and reduce operational risks.
Salary (Rate): £600/day
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
ServiceNow Architect needed with Telecommunications Service Management (TSM) experience.
6 Month Contract based in London (Hybrid). Paying up to £600/day (Outside IR35). Start ASAP in May/June 2026.
Hybrid Working - 2 days/week remote (WFH) + 3 days/week working from the office in London.
Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project:
- ServiceNow Architect with strong Telecommunications Service Management (TSM) experience.
- Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards.
- Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM.
- Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations.
- Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service lifecycle management, order management, network inventory).
- Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub.
- Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management.
- Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks.
- Technologies: ServiceNow APIs, Flow Designer, CMDB/CSDM frameworks, JavaScript.