ServiceNow Architect
Posted 1 week ago by Infotree Global Solutions
Negotiable
Undetermined
Hybrid
Hatfield, England, United Kingdom
Summary: We are seeking a ServiceNow Architect with over 10 years of experience, including at least 5 years specifically in ServiceNow. The role involves leading strategic initiatives, focusing on ITSM, FSM, CMDB, and enhancing platform capabilities through architectural design and implementation. The ideal candidate will also drive AI adoption and collaborate with stakeholders to ensure alignment with enterprise architecture.
Key Responsibilities:
- Lead architectural design and implementation of ServiceNow solutions across ITSM, FSM, and CMDB modules
- Architect and oversee the Experience Portal implementation project to enhance end-user engagement
- Collaborate with stakeholders to define technical requirements and design scalable, secure ServiceNow applications
- Enable and drive AI adoption and explore new platform capabilities to enhance operational efficiency
- Provide architectural guidance and hands-on support to development and operations teams
- Ensure alignment of ServiceNow strategy with broader enterprise architecture
- Monitor performance, perform platform tuning, and maintain platform health
- Work closely with ServiceNow developers to design custom applications and integrations
- Establish and enforce best practices for coding, performance, and security within the ServiceNow environment
Key Skills:
- Strong experience in ServiceNow Service Management and Operations Management
- Proven background as a ServiceNow Developer with in-depth understanding of platform architecture
- Experience designing and implementing ITSM, FSM, and CMDB modules
- Demonstrated success in leading Experience Portal projects in ServiceNow
- Familiarity with AI/ML integrations and capability-building within ServiceNow
- Expertise in scripting (JavaScript, Glide), integrations (REST/SOAP), and custom app development
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management
Salary (Rate): undetermined
City: Hatfield
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Title: ServiceNow Architect
Job mode: Hybrid – 2 days a week work from office
Location: Hatfield, UK
Experience: 10+ years (including a minimum of 5 years in ServiceNow)
Employment Type: Contractual
Job Summary: We are seeking an experienced ServiceNow Architect to lead and drive strategic initiatives across our ServiceNow landscape. The ideal candidate will be well-versed in ITSM, FSM, CMDB, and ServiceNow development, and capable of designing and implementing solutions that enhance platform capabilities. This role will have a strong focus on portal experience, platform architecture, and AI-driven enhancements.
Key Responsibilities:
- Lead architectural design and implementation of ServiceNow solutions across ITSM, FSM, and CMDB modules
- Architect and oversee the Experience Portal implementation project to enhance end-user engagement
- Collaborate with stakeholders to define technical requirements and design scalable, secure ServiceNow applications
- Enable and drive AI adoption and explore new platform capabilities to enhance operational efficiency
- Provide architectural guidance and hands-on support to development and operations teams
- Ensure alignment of ServiceNow strategy with broader enterprise architecture
- Monitor performance, perform platform tuning, and maintain platform health
- Work closely with ServiceNow developers to design custom applications and integrations
- Establish and enforce best practices for coding, performance, and security within the ServiceNow environment
Required Skills & Experience:
- Strong experience in ServiceNow Service Management and Operations Management
- Proven background as a ServiceNow Developer with in-depth understanding of platform architecture
- Experience designing and implementing ITSM, FSM, and CMDB modules
- Demonstrated success in leading Experience Portal projects in ServiceNow
- Familiarity with AI/ML integrations and capability-building within ServiceNow
- Expertise in scripting (JavaScript, Glide), integrations (REST/SOAP), and custom app development
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management
Preferred Qualifications:
- Certified ServiceNow Architect or Implementation Specialist
- Experience in large-scale ServiceNow transformation projects
- Exposure to agile delivery models and DevOps practices