ServiceNow Architect
Posted Today by Next Ventures
Negotiable
Outside
Hybrid
England, United Kingdom
Summary: The NowAssist Architect (HR & ITSM) is a senior contract role focused on leading the design and implementation of AI-driven capabilities within ServiceNow for HR and IT services. This position requires a hands-on consultant who can manage both architectural and delivery aspects, ensuring integration and value realization across HR and IT functions. The role is hybrid, with some onsite work in London, and is outside IR35. The contract length is between 6 to 12 months, starting in June.
Key Responsibilities:
- Own the end-to-end architecture for NowAssist across HRSD and ITSM, ensuring alignment with enterprise ServiceNow strategy
- Design AI-driven solutions leveraging: NowAssist for HR Service Delivery
- NowAssist for ITSM (incident, request, problem, knowledge)
- Define conversational AI patterns, virtual agent journeys, and generative AI use cases
- Ensure solutions adhere to best practice, security, data privacy, and compliance standards
Key Skills:
- Experience with ServiceNow and its AI capabilities
- Strong architectural and delivery skills
- Knowledge of HR Service Delivery and IT Service Management
- Expertise in designing AI-driven solutions and conversational AI
- Understanding of security, data privacy, and compliance standards
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: Senior
Industry: IT
NowAssist Architect (HR & ITSM) - Contract role
Contract Length: 6–12 months
Start Date: Start of June
Location: Hybrid, some onsite work in London
Rate: Open depending on experience, OUTSIDE IR35
Overview
We are seeking an experienced NowAssist Architect to lead the design, implementation, and optimisation of ServiceNow’s AI-driven capabilities across HR Service Delivery (HRSD) and IT Service Management (ITSM). This is a senior, hands-on contract role suited to a consultant who can operate at both architectural and delivery levels — shaping AI-enabled service experiences, integrating NowAssist into existing operating models, and ensuring tangible value is realised across HR and IT functions.
Key Responsibilities
- Own the end-to-end architecture for NowAssist across HRSD and ITSM, ensuring alignment with enterprise ServiceNow strategy
- Design AI-driven solutions leveraging: NowAssist for HR Service Delivery
- NowAssist for ITSM (incident, request, problem, knowledge)
- Define conversational AI patterns, virtual agent journeys, and generative AI use cases
- Ensure solutions adhere to best practice, security, data privacy, and compliance standards