Servicenow Architect

Servicenow Architect

Posted 3 days ago by Investigo

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Negotiable
Outside
Undetermined
England, United Kingdom
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Application Programming Interface (API) Business Requirements Configuration Management Databases Datamodel Data Modeling IT Service Management Scripting ServiceNow Stakeholder Engagement Stakeholder Management Workflows

Summary: The role of ServiceNow Architect involves leading the design and architecture of ServiceNow solutions, particularly focusing on ITSM and Service Desk modules. The position requires extensive hands-on experience with the ServiceNow platform and a proven ability to deliver end-to-end solutions while engaging with stakeholders. This client-facing role emphasizes both technical expertise and strategic oversight. The contract is initially for 12 months and requires travel twice a month.

Key Responsibilities:

  • Lead the design and architecture of ServiceNow solutions, with a focus on ITSM and Service Desk modules.
  • Translate business requirements into scalable, maintainable ServiceNow configurations and integrations.
  • Provide technical leadership and governance throughout the solution lifecycle.
  • Collaborate with client stakeholders, business analysts, and developers to deliver high-quality outcomes.
  • Ensure ServiceNow best practices are followed in design, configuration, and development.
  • Support implementation planning, deployment, and ongoing optimisation of the platform.

Key Skills:

  • Extensive hands-on experience with ServiceNow platform architecture and module configuration (particularly ITSM, Service Desk, CMDB, and workflows).
  • Proven track record designing and implementing enterprise ServiceNow solutions.
  • Strong understanding of ServiceNow scripting (JavaScript, Glide API), integrations (REST/SOAP), and data model.
  • Excellent stakeholder engagement and client-facing communication skills.
  • Ability to lead technical teams and oversee multiple streams of delivery.

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

About the Role

12 Months initially

Must be open to travel 2 times per months

Outside IR35

We are seeking an experienced ServiceNow Architect / Lead to join our client team on a 6-month contract. The ideal candidate will have strong hands-on experience with ServiceNow and a proven track record of designing and delivering end-to-end Service Desk and ITSM solutions. This is a client-facing role that requires both technical depth and strategic oversight. You’ll work closely with stakeholders to define architecture, lead the technical delivery, and ensure the ServiceNow platform meets business objectives.

Key Responsibilities

  • Lead the design and architecture of ServiceNow solutions, with a focus on ITSM and Service Desk modules.
  • Translate business requirements into scalable, maintainable ServiceNow configurations and integrations.
  • Provide technical leadership and governance throughout the solution lifecycle.
  • Collaborate with client stakeholders, business analysts, and developers to deliver high-quality outcomes.
  • Ensure ServiceNow best practices are followed in design, configuration, and development.
  • Support implementation planning, deployment, and ongoing optimisation of the platform.

Skills & Experience Required

  • Extensive hands-on experience with ServiceNow platform architecture and module configuration (particularly ITSM, Service Desk, CMDB, and workflows).
  • Proven track record designing and implementing enterprise ServiceNow solutions.
  • Strong understanding of ServiceNow scripting (JavaScript, Glide API), integrations (REST/SOAP), and data model.
  • Excellent stakeholder engagement and client-facing communication skills.
  • Ability to lead technical teams and oversee multiple streams of delivery.
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