Key Responsibilities
- Define end-to-end ServiceNow architecture aligned to enterprise IT Operations strategy, covering Service Mapping, Event Management, Operational Intelligence, Cloud Observability and AIOps
- Drive architecture decisions across hybrid, multi-cloud and on-premises environments
- Lead SOMT implementations across large enterprise landscapes
- Define integration patterns with monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch), CMDB sources and third-party observability platforms
- Ensure CMDB health, governance and data accuracy using Discovery and Service Mapping
- Design AIOps-driven event correlation, noise reduction, anomaly detection and predictive insights
- Act as technical authority: review and approve designs and customisations, set governance, standards and guardrails, and mentor developers and consultants
- Run technical workshops with IT leadership, operations and business stakeholders, and support pre-sales (solution design, estimates, proposals)
What You Will Ideally Bring
- Strong hands-on ServiceNow SOMT/ITOM experience
- Deep expertise in Service Mapping, Event Management, Operational Intelligence and CMDB architecture and data modelling
- ServiceNow Scripting (JavaScript, Glide APIs)
- Proven experience as Architect or Lead Consultant on large-scale ServiceNow programmes
- Integrating ServiceNow with leading monitoring and observability tools
- Strong understanding of ITSM and IT Operations processes, hybrid infrastructure, cloud, containers and microservices
Contract Details
- Duration: 6 months
- Rate: £500 day - Outside IR35
- Location: London(Hybrid)
- Start Date: ASAP
Rate:
£500/day
Location:
London
IR35 Status:
Outside
Remote Status:
Hybrid
Industry:
IT
Seniority Level:
Not Specified