Servicenow Admin
Posted 2 weeks ago by 1749621473
Negotiable
Undetermined
Hybrid
Cork, County Cork, Ireland
Summary: The ServiceNow Administrator role is based in Cork, Ireland, within a global technology company focused on automation and manufacturing solutions. This hybrid position involves managing and evolving the ServiceNow environment to support enterprise IT operations across multiple regions. The ideal candidate will have extensive experience with ServiceNow and be adept at platform administration, configuration, and incident management. This role is crucial for maintaining the stability and performance of the ServiceNow platform in a dynamic technology setting.
Key Responsibilities:
- Platform Administration: Maintain the stability and performance of ServiceNow environments (production and non-production).
- Configuration & Customization: Set up applications/modules, develop scripts and workflows using JavaScript, HTML, and CSS.
- Incident & Request Management: Address platform-related incidents, problems, and change requests.
- CMDB Oversight: Manage configuration data and ensure accuracy through discovery tools or equivalent processes.
- Upgrades & Maintenance: Support timely platform upgrades, patches, and deployments.
- Documentation & Training: Create clear documentation and provide technical guidance to internal users.
Key Skills:
- 3+ years of hands-on experience with ServiceNow
- Strong scripting and customization skills (JavaScript, HTML, CSS)
- Solid understanding of ITSM practices and ITIL framework
- Experience working in Agile/Scrum environments
- ServiceNow Administrator and ITIL certifications are highly desirable
- Bachelor’s degree in Computer Science, Information Systems, or related field preferred
Salary (Rate): undetermined
City: Cork
Country: Ireland
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Location: Cork, Ireland (Hybrid: 3 days onsite, 2 remote)
Overview:
We’re partnering with a global technology company recognized for its innovation in automation and manufacturing solutions. With a strong international presence and a European hub based in Cork, they are seeking an experienced ServiceNow Administrator to support their enterprise IT operations.
In this role, you’ll help manage and evolve a robust ServiceNow environment that supports users and teams across multiple regions in a dynamic, fast-paced technology setting.
Key Responsibilities:
- Platform Administration: Maintain the stability and performance of ServiceNow environments (production and non-production).
- Configuration & Customization: Set up applications/modules, develop scripts and workflows using JavaScript, HTML, and CSS.
- Incident & Request Management: Address platform-related incidents, problems, and change requests.
- CMDB Oversight: Manage configuration data and ensure accuracy through discovery tools or equivalent processes.
- Upgrades & Maintenance: Support timely platform upgrades, patches, and deployments.
- Documentation & Training: Create clear documentation and provide technical guidance to internal users.
- 3+ years of hands-on experience with ServiceNow
- Strong scripting and customization skills (JavaScript, HTML, CSS)
- Solid understanding of ITSM practices and ITIL framework
- Experience working in Agile/Scrum environments
- ServiceNow Administrator and ITIL certifications are highly desirable
- Bachelor’s degree in Computer Science, Information Systems, or related field preferred