Service Transition & Service Design Specialist (ITIL / ITSM)

Summary: The Service Transition & Service Design Specialist role focuses on managing the transition of IT services into business-as-usual environments, with a strong emphasis on ITIL and ITSM practices. The position requires expertise in service management, change management processes, and the ability to communicate technical concepts effectively. The role is based in Manchester and involves a hybrid working arrangement. Candidates with experience in financial services or regulated industries will be preferred.

Key Responsibilities:

• Manage the transition of new or changed IT services into BAU environments.
• Ensure understanding of change, release, go-live readiness, and early life support (ELS) processes.
• Translate technical concepts into clear, business-friendly language.
• Work within project or change delivery environments.
• Utilize strong understanding of IT service delivery lifecycles and change management processes.

Key Skills:

• Service Transition
• Service Design
• ITSM
• ITIL
• Banking
• Financial Services

Salary (Rate): £47.00/hr

City: Manchester

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT