Service Transition Manager

The Role

We are looking for an experienced Service Transition Manager to support a major European technology transformation programme.

The organisation is replacing a long-standing central ordering platform with a new solution being rolled out across Europe. The existing platform integrates with a significant number of business-critical applications across areas including logistics, finance and third-party systems, creating a complex transition and integration landscape.

You will play a key role in ensuring new and remapped services are successfully transitioned from multiple technology and delivery providers into live operational support.

Key Responsibilities

• Lead the end-to-end service transition of new and changed services into operational environments.
• Coordinate the transition from multiple suppliers and technology providers into BAU operations.
• Support a major programme involving the remapping and migration of application interfaces from a Legacy ordering platform to a new European solution.
• Work closely with application, infrastructure, integration, programme and operational teams to ensure services are ready for go-live.
• Define and manage service acceptance criteria, operational readiness and transition plans.
• Identify transition risks, dependencies and operational impacts across a complex application landscape.
• Ensure appropriate support models, documentation, knowledge transfer and handover processes are established.
• Manage stakeholders across technology, business teams and external third parties throughout the transition life cycle.
• Help minimise operational disruption as services move away from Legacy systems.

Skills & Experience

• Strong experience as a Service Transition Manager within large, complex enterprise environments.
• Proven experience transitioning services involving multiple suppliers, third-party providers or technology partners.
• Experience taking major technology changes from project/programme delivery into live operations.
• Strong understanding of service readiness, service acceptance, knowledge transfer and operational handover.
• Experience working with complex application environments with multiple integrations, interfaces and dependencies.
• Strong stakeholder and supplier management skills.
• Good understanding of ITIL service transition/service management principles.

Desirable

• Experience with Order Management Systems (OMS), ordering platforms or sales ordering systems.
• Experience within automotive, manufacturing, logistics or similarly complex enterprise environments.
• Exposure to major Legacy system replacement or application modernisation programmes.
• Understanding of integration-heavy environments spanning finance, logistics and third-party applications.