Role purpose / summary
Lead the Service Sustainability Programme for a defined technology/service portfolio to improve stability, resilience, recoverability, and control posture, reducing customer impact and operational risk while improving cost-to-serve.
Key responsibilities (what you'll do)
- Own the SSP plan and roadmap: create a prioritized backlog covering resilience, tech debt, obsolescence, controls, monitoring, and recoverability.
- Drive delivery across teams: coordinate Technology, Product/App owners, Operations, Cyber, Risk/Controls, Change, and suppliers to deliver remediation.
- Governance and reporting: run programme cadence (steerco/forums), manage RAID (risks, assumptions, issues, dependencies), and produce clear executive updates.
- Control and audit readiness: ensure standards are met, evidence is captured, and exceptions are managed with time-bound remediation.
- Benefits realization: track measurable outcomes (reduced severity-1/2 incidents, improved availability, reduced vulnerability ageing, improved DR compliance, reduced technical debt).
- Stakeholder management: influence senior stakeholders to align priorities, secure funding/resources, and remove blockers.
Deliverables (typical outputs)
- SSP portfolio roadmap and prioritized remediation backlog
- Service health dashboard (KPIs/KRIs) and executive reporting pack
- Governance cadence + RAID log + dependency plan
- Resilience evidence: DR test outcomes, monitoring coverage, runbooks, support model
- Control uplift plan: actions, owners, milestones, and audit-ready evidence
Skill sets required (what you need)
Programme leadership & delivery
Operational resilience & controls
Communication & influencing
Experience / qualifications (typical)
- 7+ years in technology delivery, service management, resilience, or transformation roles (varies by grade)
- Programme/project management certification (e.g., Agile, PMP, PRINCE2) - useful, not always mandatory
- ITIL certification - beneficial
- Experience in regulated/financial services environments - strongly preferred
Rate:
Not specified
Location:
Sheffield
IR35 Status:
Inside
Remote Status:
Hybrid
Industry:
Project Management
Seniority Level:
Senior