Service Owner - SC Cleared
Posted 1 day ago by 1768661995
£500 Per day
Outside
Hybrid
Portsmouth, South East, England
Summary: The Service Owner role is responsible for managing the quality and lifecycle of a defined portfolio of services, ensuring the necessary people, processes, and tools are in place. This position oversees multiple products and channels, focusing on defining and monitoring Service Level Agreements (SLAs) to maintain service excellence. The role does not involve daily operational tasks but is crucial for ongoing service improvement and retirement. Security clearance is required for this position.
Key Responsibilities:
- Manage the overall quality and lifecycle of a defined portfolio of services.
- Ensure the right people, processes, and tools are in place to support services from launch to retirement.
- Oversee multiple products and channels within each service.
- Define, monitor, and meet Service Level Agreements (SLAs).
- Focus on ongoing service improvement.
Key Skills:
- Excellent experience and knowledge of ITIL V4.0 Practices.
- Portfolio Management.
- Service Catalogue Management.
- Measuring and Reporting.
- Continuous Improvement.
- Good experience and knowledge in technology obsolescence and application decommissioning.
- Bonus skills include experience within the MOD, Royal Navy, Software Delivery, and using Jira for Project Delivery.
Salary (Rate): £500 per day
City: Portsmouth
Country: England
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Service Owner – SC CLEARED - OUTSIDE IR35 – HIRING ASAP
Start date: ASAP
Duration: 6-12 Months
Location: 2 days per month in Portsmouth rest of the month working from home
Rate: £500 per day OUTSIDE IR35
SECURITY CLEARANCE REQUIRED
Summary:
The Service Owner roll is responsible for the overall quality and lifecycle management of a defined portfolio of services. This includes ensuring the right people, processes, and tools are in place to support these services from their initial launch through ongoing improvement and eventual retirement. The role will take a holistic view of the clients’ service portfolio, overseeing multiple products and channels within each service. While the role won't be involved in daily operational tasks, it will play a crucial role in defining, monitoring, and meeting Service Level Agreements (SLAs) to ensure service excellence.
Skills:
Excellent experience and knowledge of the following ITIL V4.0 Practises:
Portfolio Management
Service Catalogue Management
Measuring and Reporting
Continuous Improvement
Good experience and knowledge in the following:
Technology obsolesces and application.
decommissioning
Bonus Skills:
Experience of working within the MOD
Experience of working within the Royal Navy
Experience of working within Software Delivery
Experience of using Jira for Project Delivery