Service Owner - SC Cleared

Service Owner - SC Cleared

Posted Today by ShareForce

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£500 Per day
Outside
Hybrid
Portsmouth, England, United Kingdom
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Agile Methodology Management Security Clearance Service Design Stakeholder Management User-Centered Design

Summary: This role is for an experienced SC cleared Service Owner responsible for leading the development of digital services in the Defence Sector. The candidate will leverage public sector experience to enhance service delivery in alignment with Government Digital Service standards. Key responsibilities include managing a portfolio of services, ensuring user-centered design, and influencing policy teams to meet user needs. The position offers a long-term contract with opportunities for extension and requires active SC clearance.

Key Responsibilities:

  • Lead the design, delivery, continuous improvement, and operation of digital services.
  • Build and deliver strategies to transform and integrate digital and non-digital services.
  • Motivate and empower teams while delivering using Agile and Lean practices.
  • Collaborate with stakeholders at all levels to influence outcomes and manage expectations.
  • Gather, analyze, and utilize user insight and performance data for service improvement.

Key Skills:

  • Experience in digital thinking and service design.
  • Public sector experience, particularly with Government Digital Service standards.
  • Ability to manage end-to-end services across multiple products and channels.
  • Strong stakeholder management and influencing skills.
  • Proficiency in Agile and Lean methodologies.

Salary (Rate): £500 daily

City: Portsmouth

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

A long term contract opportunity for an experienced SC cleared Service Owner to led the overall development of a portfolio of digital services in the Defence Sector. The successful candidate will have a depth of public sector experience working to Government Digital Service standards.

Responsibilities

  • Use experience in digital thinking, cultural awareness, service design and delivery practices to further develop the service and realise the end clients vision.
  • Provide a user centred survey collection service for the client, which is simple, responsive and flexible, supporting the production of quality statistical outputs and improving government decision making for the public good.
  • Adopt a portfolio view, managing end-to-end services that include multiple products and channels, and influence policy and delivery teams to ensure they're considering the needs of users in all aspects of their work.

Required Experience:

  • Leading the successful design, delivery, continuous improvement, and operation of a digital service
  • Building and delivering against strategies to transform and join-up digital or non-digital services
  • Motivating and empowering teams and individuals & delivering using Agile and Lean practices
  • Working collaboratively with stakeholders at all levels, influencing outcomes, managing expectations, and facilitating discussions about risk and complexity successfully
  • Gathering, analysing, and using user insight and performance data to design and continually improve digital services to ensure responsiveness to changing needs and technical developments.

Additional Information

  • Day Rate: Up to £500
  • IR35: Outside
  • Location: Hybrid - 2-3 days a week onsite in Portsmouth
  • Duration: 12 months (significant opportunity for extension)
  • Required: ACTIVE SC clearance
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